topic Re: Moving house in Sky Glass

Moving house

PaulBurg — Fri, 20 Feb 2026 18:44:27 GMT

Hi I have Sky glass and a puck thing for another room. Im moving house but just a stop over place before a perminate residence. Will my puck still work 🤔 without using my Glass Thank you Paul

Re: Moving house

GD1 — Fri, 20 Feb 2026 21:04:41 GMT

@PaulBurg They run independently of each other, is there a reason you won't be using your Glass TV as both need to be used at the registered address so you would need to inform Sky of the move.

You won't be able to use either at an address other than the one registered with Sky.

Re: Moving house

PaulBurg — Fri, 20 Feb 2026 21:08:06 GMT

I have informed them of new temporary address, reason I cant use the glass is because im staying in someone's house temporarily and was hoping to just use the puck as my tv will be in storage

Re: Moving house

GD1 — Fri, 20 Feb 2026 21:44:44 GMT

@PaulBurg wrote:

Hi

I have informed them of new temporary address, reason I cant use the glass is because im staying in someone's house temporarily and was hoping to just use the puck as my tv will be in storage

Thats perfectly ok to do that.

Re: Moving house

PaulBurg — Fri, 20 Feb 2026 21:46:56 GMT

Thank you 😊

Re: Moving house

Dazzasky — Sat, 21 Feb 2026 12:20:57 GMT

@PaulBurg wrote:
Thank you 😊

I'm a but confused @PaulBurg If you have advised Sky of a new temporary address and they have given you permission to use at this temporary address, then why are you asking if it's ok on a customer forum? I've only ever know Sky to agree to a new registered address being used and not a temporary one.

Re: Moving house

lettice — Sat, 21 Feb 2026 12:34:07 GMT

@Dazzasky wrote:

@PaulBurg wrote:

Thank you 😊

I'm a but confused @PaulBurg If you have advised Sky of a new temporary address and they have given you permission to use at this temporary address, then why are you asking if it's ok on a customer forum? I've only ever know Sky to agree to a new registered address being used and not a temporary one.

Yes agree.

Would not expect Sky to allow for a short term temporary address.

Have you moved your whole Sky account to this new address ?
Plus, at that address you would not be able to do this if another Sky account is currently registered there.

Also, if your Sky Glass is in storage, and that is known on your account as your primary device and is not turned on for some while, your Puck may stop working, unless it is made your Primary device.

Re: Moving house

PaulBurg — Sat, 21 Feb 2026 13:41:27 GMT

OK thanks I hope it wont be for long its all so confusing but no where near as bad as trying to move ee broadband, its my daughter's house and they dont have a sky account, so I just done change of address and then will change it again 😉

Thank you 😊