topic Request for Support: Broken Sky Glass TV and Subscription in Sky Glass

Request for Support: Broken Sky Glass TV and Subscription

Sophiebrownlie — Thu, 19 Feb 2026 11:35:49 GMT

Dear Sky Support Team,

I hope you can help me. I’m a loyal Sky customer and have always valued your service. Recently, I received a replacement Sky Glass TV due to a sound-related issue with my previous device. Unfortunately, my daughter has damaged this new TV by throwing something at the screen.

I don’t have insurance, and while I’m happy to continue paying off the device, the situation has left me in a difficult financial position.

As it stands, I’m now facing the cost of a brand-new TV while continuing to pay for the broken device. I am happy to continue paying £30 per month, instead of the £7 towards the Sky Glass to help settle it more quickly. However, realistically, I cannot continue paying for the Sky Ultimate TV package or Sky Cinema, as I am not able to use these services without a working TV. It doesn’t seem fair to have to continue paying for subscriptions I cannot access.

I would be grateful if you could advise on a solution that allows me to:

Continue paying off the Sky Glass device in a reasonable manner

Suspend or downgrade my TV and Cinema subscription until I can replace the TV

I really appreciate any support or goodwill assistance you can provide in this situation. Thank you very much for taking the time to consider my circumstances.

Kind regards,

Sophie Brownlie

Re: Request for Support: Broken Sky Glass TV and Subscription

Steve93 — Thu, 19 Feb 2026 11:51:21 GMT

Sorry about this but no one on here can assist you, we are all customers, you'll have to ring Sky, all we can do is advise you

Re: Request for Support: Broken Sky Glass TV and Subscription

GD1 — Thu, 19 Feb 2026 13:13:23 GMT

@Sophiebrownlie Unfortunately regardless if you have a TV or not you are likley to be ina discounted minimum term and Sky most likely won't let you get out of it. You could obtain a stream puck to use on a replacement TV instead, but you will need to call Sky to sort this out.

Re: Request for Support: Broken Sky Glass TV and Subscription

Totalwar2 — Thu, 19 Feb 2026 13:25:01 GMT

If you have a ipad or phone you might be able to watch on Sky Go App.

Re: Request for Support: Broken Sky Glass TV and Subscription

2muchTV — Thu, 19 Feb 2026 15:13:10 GMT

@Sophiebrownlie Sorry about your situation.... just to clarify you have no household accidental damage insurance?

I would not bother paying off the Glass early as it's an interest free loan so no advantage to you to pay off early.

Sky may allow you to renegotiate a new subscription package. If so you might be able to leave in the cooling off period.

eBay has second hand Glass TVs for sale often only for collection. I suspect you can get one for a cheap price as their resale value is low.

Aside from Glass, cheap TVs are readily available.

Good luck