topic Re: Watching live tv sound drops and picture freezes in Sky Glass

Watching live tv sound drops and picture freezes

DJ+Marshy — Sun, 19 May 2024 14:05:38 GMT

Watching live tv the picture freezes but sound continues

sound drops and picture continues

both sound and picture stops

happening on few channels

Iv rebooted the hub max rebooted the sky glass tv and pucks still happening

Re: Watching live tv sound drops and picture freezes

GD1 — Sun, 19 May 2024 14:12:16 GMT

@DJ+Marshy How is the TV & pucks connected to your router? Have you tried speedtest from the netflix app to see what speeds you are getting at the TV?

Re: Watching live tv sound drops and picture freezes

DJ+Marshy — Sun, 19 May 2024 14:49:16 GMT

Tv is wired to hub max

pucks are WiFi

my speed test is shocking due to everything connected and speed in our area

Re: Watching live tv sound drops and picture freezes

MarkGoldsmith — Sun, 19 May 2024 19:37:10 GMT

@DJ+Marshy wrote:
Tv is wired to hub max
pucks are WiFi
my speed test is shocking due to everything connected and speed in our area

That is likely the problem. What speed does the Netflix app return when it run it form the Glass or one of the pucks?

Its will need to be in the region of 25-30 Mbps for one device, but if you are using say your Glass and a puck in a different room at the same time you would need in the region of 35-40 Mbps (obviously would need a bit higher if you had other devices using the internet at the same time as well i.e games consoles or streaming on tablets etc)..

Re: Watching live tv sound drops and picture freezes

DJ+Marshy — Sun, 19 May 2024 20:34:28 GMT

Had phone sky

they said there's drop in my internet sending me a max booster

I get 37.8mg

Re: Watching live tv sound drops and picture freezes

GD1 — Mon, 20 May 2024 06:45:03 GMT

@DJ+Marshy 37Mbps will run one device on it's own, more than one at a time you will struggle with that speed also.

Re: Watching live tv sound drops and picture freezes

DJ+Marshy — Mon, 20 May 2024 07:24:25 GMT

That's all I get in my area fiber not installed yet

Re: Watching live tv sound drops and picture freezes

DJ+Marshy — Tue, 21 May 2024 19:46:29 GMT

Booster come today

I'm getting 26.8

sky sending someone out now

Re: Watching live tv sound drops and picture freezes

Exiled-in-HH — Wed, 22 May 2024 06:26:09 GMT

This becoming a duplicate of your other discussion🤔

Re: Watching live tv sound drops and picture freezes

JC-A — Wed, 18 Feb 2026 13:14:46 GMT

I have a similar problem which only happens on live tv, all apps work fine. No pattern to it, just happens randomly. The screen will either freeze or go grey or the sound goes off. It's fine when I switch to another channel so do not believe it's a connection issue. Happens on both pucks (completely different areas of the house). Anyone have any ideas please?