topic Re: Isues in Sky Glass

Isues

Johncazz — Mon, 16 Feb 2026 10:49:57 GMT

Have an issue with my broadband

Re: Isues

Angel_Aka — Mon, 16 Feb 2026 10:51:10 GMT

@Johncazz wrote:
Have an issue with my broadband

What is the issue? Do you have Sky broadband and a Glass TV?

Re: Isues

Johncazz — Mon, 16 Feb 2026 10:53:50 GMT

Issues with. My broadband. It is connected straight to the tv but still get issues when turning Ona's you see above. I have to watch it all off and back o. For it to work again? I shouldn't have to be doing this

Re: Isues

lettice — Mon, 16 Feb 2026 11:03:08 GMT

See you are using an ethernet connection.

You need to make sure when using an ethernet connection on Sky Glass TV or a puck, to turn off the wifi.

In the Sky Glass TV or puck settings turn wifi OFF under Network whenever connected via ethernet.

Once you have made that change in the settings also, do a settings restart

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV or Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Isues

Johncazz — Wed, 18 Feb 2026 20:52:49 GMT

Yes I have a sky glass TV but keeps saying I have no internet connection when I turn it on and both boxes are all showing green lights.

Re: Isues

MarkGoldsmith — Thu, 19 Feb 2026 08:17:39 GMT

@Johncazz wrote:
Yes I have a sky glass TV but keeps saying I have no internet connection when I turn it on and both boxes are all showing green lights.

@Johncazz have you followed the suggestions made by @lettice in the previous reply to your reply?