topic Re: Sky Glass won't set up in Sky Glass

Sky Glass won't set up

Chrisfrom3TFM — Sat, 14 Feb 2026 00:57:48 GMT

Hi,

So I factory reset my Glass TV through the 'Settings' in the TV however now when I'm trying to set it up I can't get beyond the PIN part it lets me input the PIN, but then there's no 'Continue' or anything shows up and when I press the 'Circle' button on the remote it doesn't do anything.

I've tried unplugging and leaving off for 5 minutes, setting up again, but it's just doing the exact same.

Anyone else heard of this issue, or know how I can resolve it?

Thanks.

Re: Sky Glass won't set up

Jporch316 — Sat, 14 Feb 2026 07:38:34 GMT

Hi @Chrisfrom3TFM

Normally when you get to the pin screen pull the plug then plug back in and on next setup it will skip the pin entry screen

Re: Sky Glass won't set up

Chrisfrom3TFM — Sat, 14 Feb 2026 10:15:15 GMT

Good morning Jporch316,

No luck doing that as suggested, it comes back on and just goes through the same process asking for PIN and not accepting the PIN I input, plus when trying to reset it with the setting new PIN by putting in the payment method last 4 digits it takes the 4 new numbers for PIN but won't let me continue any further than that.

Re: Sky Glass won't set up

groupcaptain — Sat, 14 Feb 2026 10:24:28 GMT

Pull the power, hold in the standy button on the right of the device next the power cable connector. Whilst holding the button in, connect the power, wait a few seconds and release the button. If it has worked, the usually white LED at the centre botton of the screen should show red. This seems to cause a reload. I don'tknow the difference between that and a factory reset but it does seem to clear itin some cases. Good luck!

Re: Sky Glass won't set up

Jporch316 — Sat, 14 Feb 2026 11:36:39 GMT

@Chrisfrom3TFM

I can escalate your post to the online community team if needed ?

Re: Sky Glass won't set up

Chrisfrom3TFM — Sat, 14 Feb 2026 11:44:36 GMT

I think this is for the best, tried all the suggested methods to no avail and as it's the only TV in the home it's like I'm missing a limb.

Re: Sky Glass won't set up

Jporch316 — Sat, 14 Feb 2026 11:46:50 GMT

@Chrisfrom3TFM

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Glass won't set up

Chrisfrom3TFM — Sat, 14 Feb 2026 11:58:49 GMT

@Jporch316

Thank you, I'll keep an eye out.

Re: Sky Glass won't set up

Chrisfrom3TFM — Mon, 16 Feb 2026 12:45:09 GMT

Just checking in as I've had no TV since Friday night and haven't had any chat messages to see what's going on?

Re: Sky Glass won't set up

Chrisfrom3TFM — Mon, 16 Feb 2026 13:44:09 GMT

Ignore that last message, all sorted now, a PIN reset from Sky's end was required and it's all good now.

Re: Sky Glass won't set up

Andzelika-7 — Tue, 24 Feb 2026 10:37:54 GMT

I have tried everything to set up tv however keep stuck up on chose th pin option and not able to set up further , need urgent help as not setting up and been needing to reboot tv nearly every second day

Re: Sky Glass won't set up

MarkFinnie — Wed, 25 Feb 2026 21:01:36 GMT

Hi I am getting the same issue cannot get past the choose your new pin page. Can't go forward or back. Please help

Re: Sky Glass won't set up

Jporch316 — Thu, 26 Feb 2026 06:56:13 GMT

Hi @MarkFinnie

have you tried pulling the plug when you get to the pin screen then restarting - it will sometimes skip the pin screen on next run through

also remember the pin is the last four digits of the mobile number on your sky account

Re: Sky Glass won't set up

Sammy6675 — Sun, 08 Mar 2026 07:37:10 GMT

Hi did you get to the bottom of it as I'm currently in the same boat! So frustrating.

Re: Sky Glass won't set up

Chrisfrom3TFM — Sun, 08 Mar 2026 14:03:13 GMT

@Jporch316 Or else the last four numbers of the method you use to pay your account which can be bank account number.

Re: Sky Glass won't set up

Chrisfrom3TFM — Sun, 08 Mar 2026 14:04:39 GMT

@Sammy6675 Yes, I had to contact Sky support who reset my PIN so it is now the last 4 numbers of my mobile number, took a few days for this to be resolved in my case though.

Re: Sky Glass won't set up

Sammy6675 — Sun, 08 Mar 2026 14:15:07 GMT

I phoned them too, and all I had to do was turn it off at the plug and turn it back on (not do the rest, just off and on again) at least it was a simple fix in the end.

Re: Sky Glass won't set up

SsusieL — Thu, 16 Apr 2026 10:00:29 GMT

I'm having this issue right now

Re: Sky Glass won't set up

SsusieL — Thu, 16 Apr 2026 10:01:01 GMT

I'm dealing with the same thing right now can you help me

Re: Sky Glass won't set up

Nirish77 — Mon, 11 May 2026 09:43:40 GMT

I managed to figure this out or at least a workaround. I couldn't get past the typing in new password screen so rebooted the glass and when it got back to 'enter your pin' I left it there and went to a sky puck I have in next room and went through the change pin menu on it. Set it to same one I had been using and when I went back to the glass it worked. I read a comment on the sky help that stated that all sky stream devices share the same pin and it gave me the idea