topic Re: Sky glass in Sky Glass

Sky glass

Laurajf123_ — Sat, 07 Feb 2026 00:12:53 GMT

Baught sky glass and its absaloutley terrible i cannot search programs on the voice note on remote just keeps saying sorry we cannot do that ! So frustrating !

Re: Sky glass

MarkGoldsmith — Sat, 07 Feb 2026 09:08:13 GMT

@Laurajf123_ wrote:
Baught sky glass and its absaloutley terrible i cannot search programs on the voice note on remote just keeps saying sorry we cannot do that ! So frustrating !

@Laurajf123_ firstly just to check, are you holding down ( and keeping it pressed down) the voice button on the remote whilst you are talking?

Also does the same thing happen if you try the hands free voice search and say "Hello Sky" followed by what you want to search for?

Re: Sky glass

Fothergill1 — Sat, 07 Feb 2026 11:22:07 GMT

Hi @Laurajf123_ and welcome to the forum. Occasionally my stream puck voice control stops working and I have found that a reboot always gets it working again. I assume it wil be the same on a glass TV so give it a try. To do this go to Settings > System Management > Resets & Updates > Restart device. It takes a couple of minutes to completely reboot and you will have a blank screen for a while before the Sky logo appears.

Re: Sky glass

Jporch316 — Sat, 07 Feb 2026 13:25:40 GMT

@Laurajf123_

Try the below to reset the voice control

Switch tv to standby (either with remote, or with button on side of set)

Switch off at plug

Switch on at plug (no waiting necessary)

When red standby light comes on, press Home button on remote.