topic Re: Volume Indicator Issue on QS039 update in Sky Glass

Volume Indicator Issue on QS039 update

Jporch316 — Fri, 06 Feb 2026 08:50:08 GMT

Has anyone's volume indicator started acting weirdly since the update ?

if I move the volume up or down the indicator bar sometimes jumps or down after the press ......

also noticed watching a show on U demand that the picture keeps losing focus then refocusing as if it's buffering then catching up

Moderator note: subject of thread updated to better reflect the conversation

Re: SKY OS 39 Update

groupcaptain — Thu, 05 Feb 2026 14:02:18 GMT

Now you mention it, yes. Trying to make small changes by briefly touching the button has no effect; it seems to need to be held down for a period and then moves more than I'd want it to. Replacement GTV due tomorrow.

Re: SKY OS 39 Update

Jporch316 — Thu, 05 Feb 2026 18:09:08 GMT

@groupcaptain wrote:
Now you mention it, yes. Trying to make small changes by briefly touching the button has no effect; it seems to need to be held down for a period and then moves more than I'd want it to. Replacement GTV due tomorrow.

Thanks for checking ! Thought my remote was starting to give up .......

Re: SKY OS 39 Update

Neil+Essex — Fri, 06 Feb 2026 05:49:05 GMT

Volume indicator bug. Finally someone else who's got this bug. I've had it for a week now . Needs a fix @Jporch316 .

Re: Volume Indicator Issue on QS039 update

KevNewMedia — Fri, 06 Feb 2026 08:51:28 GMT

Hi Everyone

Thank you for reporting this issue and for tagging us @Jporch316

I've moved your posts to this new thread, so it's easier to track this problem.

I'm going to mark this post as the current answer so that everyone has the most up-to-date information.

Re: Volume Indicator Issue on QS039 update

mrwwt — Fri, 06 Feb 2026 10:44:43 GMT

Yep got this as well,

Re: Volume Indicator Issue on QS039 update

KevNewMedia — Fri, 06 Feb 2026 15:35:54 GMT

Hi Everyone,

@Jporch316 @mrwwt @Neil+Essex @groupcaptain

Our support teams have advised that this problem has been resolved in UI 3.134

I'm going to mark this post as the current answer so that everyone has the most up-to-date information.

Re: Volume Indicator Issue on QS039 update

groupcaptain — Fri, 06 Feb 2026 15:43:24 GMT

Thanks. I've just recevied a replacement Sky Gkass Air and the UI is 3.44.2 By the look of the number, it is later than 3.134 or does it not work like that?

Re: Volume Indicator Issue on QS039 update

KevNewMedia — Fri, 06 Feb 2026 16:26:54 GMT

@groupcaptain wrote:

Thanks. I've just recevied a replacement Sky Gkass Air and the UI is 3.44.2 By the look of the number, it is later than 3.134 or does it not work like that?

Do you still have the problem on this new TV? Can you send me a PM with your Ethernet MAC address, so I can check that out for you please @groupcaptain

Re: Volume Indicator Issue on QS039 update

Neil+Essex — Fri, 06 Feb 2026 16:26:23 GMT

@KevNewMedia @I'm still on 3.117.3

how do I get the new ui version

Re: Volume Indicator Issue on QS039 update

KevNewMedia — Fri, 06 Feb 2026 16:28:18 GMT

@Neil+Essex wrote:

@KevNewMedia @I'm still on 3.117.3

how do I get the new ui version

@Neil+Essex There's nothing for you to do as it's a gradual roll-out. There isn't a way to push you onto that release yet, but it should be with everyone in the coming weeks.

Re: Volume Indicator Issue on QS039 update

groupcaptain — Fri, 06 Feb 2026 16:35:33 GMT

Thanks. My question was simply whether the UI in my replacement is more recent than the one you mentioned. The volume seems fine so far.

Re: Volume Indicator Issue on QS039 update

Neil+Essex — Fri, 06 Feb 2026 18:07:04 GMT

@KevNewMedia @Ok many thanks

Re: Volume Indicator Issue on QS039 update

groupcaptain — Sat, 07 Feb 2026 09:32:57 GMT

@KevNewMedia This morning I see 3.117.3 is the UI. Seems to be working fine.

Re: Volume Indicator Issue on QS039 update

KevNewMedia — Mon, 09 Feb 2026 08:22:52 GMT

@groupcaptain wrote:

@KevNewMedia This morning I see 3.117.3 is the UI. Seems to be working fine.

I'm a bit confused, you said here that your Air had 3.44.2, is that not the case? I can't say why it's not impacting you right now, however, you may find that it comes back until you get 3.134, which is the confirmed fix release 🙂

Re: Volume Indicator Issue on QS039 update

groupcaptain — Mon, 09 Feb 2026 09:23:44 GMT

As I said, I hav3 3.117.3. However, I am back to having a much bigger issue. The unit is unusable. Here is a copy of a post I just made on another thread relating to my replacement Glass Air -

So, the replacement unit is the same as the previous. It updated to OS 3.9 and is now showing an image top left of someone who looks a bit like Hugh Laurie and not showing programmes. Identical behaviour. Either this is being send over the streaming service or it is in the TV. Whatever, I am now at my wit’s end with this. Sky seems to be totally deaf to this issue which is surely impacting many users. I also have 2 pucks on the same network and, so far, they do not do this. If anyone from Sky is reading this, please respond. I would also urge anyone else whop is experiencing this nonsense to message on here. I am paying near £100 a month for a service that is atrocious.

Re: Volume Indicator Issue on QS039 update

KevNewMedia — Mon, 09 Feb 2026 09:40:42 GMT

@groupcaptain wrote:

As I said, I hav3 3.117.3. However, I am back to having a much bigger issue. The unit is unusable. Here is a copy of a post I just made on another thread relating to my replacement Glass Air -

So, the replacement unit is the same as the previous. It updated to OS 3.9 and is now showing an image top left of someone who looks a bit like Hugh Laurie and not showing programmes. Identical behaviour. Either this is being send over the streaming service or it is in the TV. Whatever, I am now at my wit’s end with this. Sky seems to be totally deaf to this issue which is surely impacting many users. I also have 2 pucks on the same network and, so far, they do not do this. If anyone from Sky is reading this, please respond. I would also urge anyone else whop is experiencing this nonsense to message on here. I am paying near £100 a month for a service that is atrocious.

Hi @groupcaptain

The problem that you describe, sounds like an issue that we're aware of, and I don't believe switching the TV out will help. So far, when we've seen the issue, there's been a connectivity problem with the TV on the network. If you've also seen Please wait for your programme to load, we'd recommend going through these steps.

Re: Volume Indicator Issue on QS039 update

groupcaptain — Mon, 09 Feb 2026 10:27:48 GMT

Thanks. I called Sky and the guy there talked me through disconnecting mains and reconnecting whilst holding the power button. This showed an update taking place but at the end of it, the OS and UI are unchanged but it is working. During the process, it froze for PIN entry and would not do anything but breakiungh the mains supply got around that. Working at the moment but no idea if this is a fix. The guy said he could not understand why the TV had been replaced and that this is a known issue and what he asked me to do would usually resolve it.