https://helpforum.sky.com/t5/Sky-Glass/Browned-off/m-p/5203787#M177099 Television keeps going grey whil watching programs also sound comes and goes broadband is showing excellent network any suggestions would be much appreciated. Mon, 02 Feb 2026 18:18:12 GMT Eddie_B 2026-02-02T18:18:12Z https://helpforum.sky.com/t5/Sky-Glass/Browned-off/m-p/5203787#M177099 Television keeps going grey whil watching programs also sound comes and goes broadband is showing excellent network any suggestions would be much appreciated. Mon, 02 Feb 2026 18:18:12 GMT https://helpforum.sky.com/t5/Sky-Glass/Browned-off/m-p/5203787#M177099 Eddie_B 2026-02-02T18:18:12Z https://helpforum.sky.com/t5/Sky-Glass/Browned-off/m-p/5203791#M177101 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4606762">@Eddie_B</a>&nbsp;</P><P>&nbsp;</P><P>The signal strength isn't a great measure, it's the throughput that counts. What broadband speed do you get? And what speed is your Glass getting?</P><P>&nbsp;</P><P>You can check this in netflix &gt; profile pic &gt; get help &gt; connectivity check. Sky say you need 25Mbps for HD and 30Mbps for UHD.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 02 Feb 2026 18:21:53 GMT https://helpforum.sky.com/t5/Sky-Glass/Browned-off/m-p/5203791#M177101 mikealanr 2026-02-02T18:21:53Z