topic Re: This is a Paradox! in Sky Glass

This is a Paradox!

Anonymous — Fri, 30 Jan 2026 09:49:14 GMT

Returned to Sky after 2 years or so following my initial nightmare with Glass/Stream from launch. Initially all appeared well second time round but then the usual gremlins "well documented" crept back bringing a negative experience once again. Through negotiation cancelled and agreeing on the 31 days notice everything goes back mid Feb.

However, the last 2 weeks have been relatively trouble free 😳 yes the odd standard problem like powering up but the workaround isn't too much hassle and the HDMI is all working again. Channel 5 app still glitchy but that's 5 not Sky. I switched to the highlighted black screen from blue making the menu viewing experience far better, at least for me personally.

Strange how a more positive aspect arises once cancelled, why 🤯

Re: This is a Paradox!

Lawrence+cope — Fri, 30 Jan 2026 22:17:48 GMT

Don't worry Gincap, another fault will be along shortly🤪.

Re: This is a Paradox!

2muchTV — Sat, 31 Jan 2026 12:06:56 GMT

Well as Dirty Harry (Clint Eastwood) said, "... you've got to asky yourself one question, do I feel lucky? Well do you punk?" 😜

Re: This is a Paradox!

stereohaven — Sat, 31 Jan 2026 12:45:48 GMT

Well, Sky Glass and Stream is an itch that I have to scratch in my search for "one remote to rule them all", so a 55" Gen 2 and a puck is due on Monday.

I am a paying customer, no freebies (despite what some people may think) and I will be very honest when I feed back on my experience.

Personally I feel I have been stuck in limbo, mainly because spending a great deal of time on this forum and others like it, so I mostly only see the negative side as people come here for help.

Meanwhile, I know other community members who have had no issues (or no more than Q), and I have friends who have said the same.

Is it going to produce the best picture I have ever seen? Nope, I know that, but is it "good enough" to suit our family who are mostly streaming from apps apart from live sport, and don't care about picture quality as I do, that is the question.

I can assure you, it gets 2 weeks max to work well or it will be going back, I will be keeping the Q kit here while I test because it is the only way to scratch the itch!

To be honest, it will be packaged up the same day if it has DSE or single dead pixel! 🤣

Re: This is a Paradox!

Anonymous — Sat, 31 Jan 2026 12:48:13 GMT

Having spent a week getting out of contract and having a fab deal with Now it's a no from me unless Sky offer something else 😉

Entertainment & Cinema £8.99
Sport £19.99
UHD AD Free £2.00

Re: This is a Paradox!

stereohaven — Sat, 31 Jan 2026 12:48:20 GMT

@Anonymous wrote:
Having spent a week getting out of contract and having a fab deal with Now it's a no from me unless Sky offer something else it's a no from me 😉

Entertainment & Cinema £8.99
Sport £19.99
UHD AD Free £2.00

Ah MAN!

The buyers remorse is kicking in again and I haven't even had the thing delivered yet!

Re: This is a Paradox!

Anonymous — Sat, 31 Jan 2026 12:53:08 GMT

@stereohaven

Its the constant niggly stuff if you can live with it then it will be fine. Everyday I power on power off press home just to start anything. The missing blue line of watched items disappearing is a pain too when tracking items. Continue watching has got better in removing stuff by FF but still no remove forever option. Puck picture quality with a decent tv is exceptionally good but the Puck is so slow after using Apple TV.

Give it a go 31 days and counting 😂

Re: This is a Paradox!

Jporch316 — Sat, 31 Jan 2026 14:33:16 GMT

@stereohaven

PMA PMA. positive mental attitude......... 😂

what colour did you get ?

Re: This is a Paradox!

stereohaven — Sat, 31 Jan 2026 15:37:20 GMT

@Jporch316 wrote:
@stereohaven

PMA PMA. positive mental attitude......... 😂

what colour did you get ?

😂

Volcanic Grey.

Re: This is a Paradox!

Steve93 — Sat, 31 Jan 2026 21:59:26 GMT

@stereohaven wrote:
@Jporch316 wrote:
@stereohaven

PMA PMA. positive mental attitude......... 😂

what colour did you get ?
😂

Volcanic Grey.

I've had Glass 2 for 11 months, initially I thought the picture was dull but changed it to Extra-vivid, brilliant now, yes had the odd time of "please wait whilst the program loads" just pressed back on the remote tried again & it's fine, wouldn't go back to Q

Make sure your have a good wifi or better still connect via Ethernet, with wifi if you've alot of people using it if can cause issues, Sky Glass & Stream box need an uninterupted connection then it will be fine, when I had Glass 1 in 2021 my router was 2 rooms away, it was terrible, everything went back but now I'm with Virgin Media the hub is next to the Glass 2, far better, I have Glass 2 55" Volcanic grey, love it

Re: This is a Paradox!

stereohaven — Sat, 31 Jan 2026 22:09:01 GMT

That's good to hear @Steve93 , mine will be connected via Ethernet, even though the hub is only 2 feet away!

Sky Stream will be in the room directly above and the Q mini has been fine in there for years, so hopefully steady and stable.

Re: This is a Paradox!

Angel_Aka — Sat, 31 Jan 2026 23:39:43 GMT

@stereohaven

Best of luck with it. I personally wouldn't touch Glass with a barge pole - they look great... until you turn it on. If you've not had a half decent TV before (FALD LCD/miniLED/OLED) then you might think wow, this is amazing. But it's really a pretty average TV. My parents have one and curse it daily.
Stream was a great idea but was ultimately hugely disappointing for us. JUST. NOT. RELIABLE.

Since switching to Apple TV boxes we've seen how smooth & slick a streaming experience can be. The whole family love it & no more sluggish Sky hardware in our household.

Re: This is a Paradox!

GD1 — Sun, 01 Feb 2026 01:39:13 GMT

@stereohaven Don't worry, while the community does see mostly negative posts on Glass/Stream you'll just need to see if it works for you.

Recommend using either very stable wifi, as Glass/Stream is WiFi 6 I use a clear band in the 100+ region on 5ghz, if you have a 3rd party AP you could create a seperate 5Ghz wifi signal away from the crowded part of the band (assuming your access points is wifi 6).

Better still use ethernet if possible.

Post back your findings on what does or doesn't work for you.

Re: This is a Paradox!

stereohaven — Sun, 01 Feb 2026 09:34:53 GMT

@Angel_Aka wrote:
@stereohaven
Best of luck with it. I personally wouldn't touch Glass with a barge pole - they look great... until you turn it on. If you've not had a half decent TV before (FALD LCD/miniLED/OLED) then you might think wow, this is amazing. But it's really a pretty average TV. My parents have one and curse it daily.
Stream was a great idea but was ultimately hugely disappointing for us. JUST. NOT. RELIABLE.
Since switching to Apple TV boxes we've seen how smooth & slick a streaming experience can be. The whole family love it & no more sluggish Sky hardware in our household.

I know I will be critical of the picture, I am coming from an OLED, admittedly an old one (2016), that is pretty dark on every setting, but I know I am the only one that cares about the picture quality in our house. Good enough, might be enough.

I am a massive advocate of the Apple TV 4K, I have 3!

Whilst I get on with it fine (and yes, I have used NOW, have TV launcher etc.), the rest of the family always reach for the Sky remote!

Just going to have to try it for ourselves, it's the only way to know for sure.

Re: This is a Paradox!

Jporch316 — Sun, 01 Feb 2026 10:09:01 GMT

@stereohaven

Never had an issue with running off wifi. I have VM hub5x with virgins own mesh pod system.

Gen 2 is about 12 foot away from the router in the same room and pretty much picks up the the full 500mbs

I have a gen 1 in the attic room that runs fine on wifi and two pucks in separate bedrooms all again on wifi.

inhave had two pucks replaced over the last 4 years due to software glitches but that process was pretty painless ......

Re: This is a Paradox!

MarkGoldsmith — Sun, 01 Feb 2026 11:08:37 GMT

@Jporch316 wrote:
@stereohaven

Never had an issue with running off wifi. I have VM hub5x with virgins own mesh pod system.

Gen 2 is about 12 foot away from the router in the same room and pretty much picks up the the full 500mbs

I have a gen 1 in the attic room that runs fine on wifi and two pucks in separate bedrooms all again on wifi.

inhave had two pucks replaced over the last 4 years due to software glitches but that process was pretty painless ......

Agreed, my Glass has run perfectly over Wifi but when i used my stream puck in the same location i had to ethernet it up to resolve connectivity problems ( although i will admit that was 100% the location on the puck as i did position it on an enclosed shelf of a wooden TV cabinet ) and where my puck is now in my bedroom, it works perfectly via Wifi as its completely out in the open.

Re: This is a Paradox!

Anonymous — Sun, 01 Feb 2026 11:11:33 GMT

@stereohaven

You've ordered it so you must give it a go @Jporch316 appears to have connectivity resolved but despite all my efforts everytime I power up it doesn't connect and that's over Ethernet, I power off press home and it connects 9/10.

Sky have been playing with menus too home screen is slightly better but I wish they'd stick to a layout and leave it everyday no every hour content is on the move but I have found the black background makes it far less busy looking and suits me.

I've heard there is further picture enhancements coming Sports Vivid is a rumour from a source, with some further tweaks in time for HBO Max launch.

I have agreed return had to give the usual month notice but retentions are knocking to stay 🤷‍

Part of me wants to stay see what the future brings and the deal I had fixed for 24 months was very good but the other half tells me how often do I have to faff about to watch something 🙄.

No system is perfect I've been in the industry too long to understand that but Sky niggles some 4 years on from launch should be sorted - surely!

Yes posts are generally negative because that's human nature but if you go through them it's the same half dozen faults constantly reported and seeking advice so why isn't Sky 4 years in getting to the bottom of it!

Re: This is a Paradox!

stereohaven — Sun, 01 Feb 2026 11:47:13 GMT

@Anonymous wrote:
I've heard there is further picture enhancements coming Sports Vivid is a rumour from a source, with some further tweaks in time for HBO Max launch.

There is a Sky "Big things are coming to Sky TV" event this month for the press and industry peeps.

Rumours are this is content and software related, not hardware, my best guess is we will learn more (or nothing) about:

HBO Max
Other content/partner relationships
Any itv deal
Software improvements/roadmap for TV products

Needless to say I also waited to order Sky Glass until a) the price was favourable and b) I could return it during the 30 day window if I heard something I liked/didn't like during that event!

I'm not invited...

Re: This is a Paradox!

stereohaven — Mon, 02 Feb 2026 16:36:48 GMT

I won't go into detail, but Sky Glass Gen 2 was delivered today, updates and testing followed and Sky Q was back on just after 4 PM with collection of the Sky Glass arranged for Friday.

Didn't even open the puck, will never open a puck based on this experience. Feel dirty. Still, nice CS experience on the phone to Sky Livingston!

Re: This is a Paradox!

Yoghurt — Mon, 02 Feb 2026 16:48:15 GMT

@stereohaven Yep Livingston is great with sky nice people to speak to on the phone