topic Re: Tv keeps freezing and devices having same issue in Sky Glass

Tv keeps freezing and devices having same issue

Nanniet — Sun, 01 Feb 2026 13:29:08 GMT

Ive restarted my wifi router twice and still having same issues and when I've come to sky app its saying there's streaming issue or broadband issue still.

Re: Tv keeps freezing and devices having same issue

Cardel — Mon, 02 Feb 2026 13:24:42 GMT

Hi Nanniet, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Carol

Re: Tv keeps freezing and devices having same issue

Josephsargent — Wed, 04 Feb 2026 03:50:11 GMT

The more 4 channel and I think some other channels are freezing or the screen going black, I checked on Gemini and the issue is with television transmitters like the crystal palace transmitter, there are currently major engineering works going on with transmitters across the country, not just freeview being affected but also sky

Re: Tv keeps freezing and devices having same issue

Daniel0210 — Wed, 04 Feb 2026 08:12:34 GMT

@Josephsargent

Irrelevant. Similar to your post on the Stream board, this issue will not be influenced by any particular maintenance work on a television transmitter mast. Stream and Glass is received via the internet, Sky Q and Sky+ are received via a satellite dish and the satellite thousands of miles above Earth.