topic Sky glass won't pause in Sky Glass

Sky glass won't pause

linda_57 — Thu, 29 Jan 2026 20:13:39 GMT

Sorry, pause and rewind arent available on this channel

This is the message that comes up when I try to pause a program on Sky Glass Air.

No buttons are stuck on the remote.

I've unplugged it (I'm out just now) & will look when I get home.

Any ideas meantime? So far, Not impressed with sky glass, sky Q is better, but I'll give it a chance.

mikealanr — Thu, 29 Jan 2026 20:21:23 GMT

Have you got ad skipping? Also is this all channels? There are specific channels such as those in the 100X range that won't allow pause / rewind etc.

I have escalated your post to sky to get you some assistance. Look out for a blue chat bubble as described here: https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147

MikeAlanR

linda_57 — Thu, 29 Jan 2026 20:28:00 GMT

Yes I have ad skipping & I tried a fee channels & they wouldn't pause either

linda_57 — Thu, 29 Jan 2026 20:28:49 GMT

*Tried a few channels*

linda_57 — Thu, 29 Jan 2026 21:55:34 GMT

Just to let you know it seems to be working fine after being unplugged.

Only had sky glass for a few days & think sky Q was better. We'll give it a week or so.

Thanks 👍