topic Re: Picture issue sky glass in Sky Glass

Picture issue sky glass

simong22 — Thu, 29 Jan 2026 12:12:17 GMT

A thin green line all the way down the screen on my Sky glass 55" TV.

Still there after resetting the picture and turning it of and rebooting it.

Re: Picture issue sky glass

Angel_Aka — Thu, 29 Jan 2026 13:53:55 GMT

@simong22 wrote:
A thin green line all the way down the screen on my Sky glass 55" TV.
Still there after resetting the picture and turning it of and rebooting it.

You'd better give Sky a call then. This has been happening to Sky Glass TVs randomly since the first generation launched, years ago. It seems to be a weird software/firmware glitch than is sometimes fixed by a full reboot. If it doesn't fix it for you then call Sky and if the TV is still under warranty they should replace it. If it's outside of warranty then you'll have to live with it I'm afraid, or ditch it.

Re: Picture issue sky glass

lettice — Thu, 29 Jan 2026 14:03:21 GMT

@simong22

Sounds like you have a more major screen issue and done the expected restarts.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Along with a blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1014

Re: Picture issue sky glass

Brill+Gill — Fri, 30 Jan 2026 09:00:08 GMT

Hi @lettice, thanks for escalating this. We’ve sent @simong22 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.