https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5199922#M176861 How can I get the technical fault sorted and the picture keeps going black still hear sound Wed, 28 Jan 2026 07:40:49 GMT Rebeccawilson1 2026-01-28T07:40:49Z https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5199922#M176861 How can I get the technical fault sorted and the picture keeps going black still hear sound Wed, 28 Jan 2026 07:40:49 GMT https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5199922#M176861 Rebeccawilson1 2026-01-28T07:40:49Z https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5199991#M176867 <P>This has been a bug since launch some 4 years plus ago, power tv off at mains and power back up generally clears the cache. I have a solid Ethernet connection and it happens quite regularly that's one of the reasons in my list for cancelling my contract.</P> Wed, 28 Jan 2026 09:09:23 GMT https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5199991#M176867 Anonymous 2026-01-28T09:09:23Z