Help

Joel316 — Tue, 27 Jan 2026 18:22:01 GMT

It is not excepting my PIN number that I have not changed and is the last 4 of my mobile number

Re: Help

mikealanr — Tue, 27 Jan 2026 20:34:32 GMT

See: https://www.sky.com/help/articles/your-sky-glass-pin

Specifically:

Still not valid?
This could be a software issue. To fix this, restart your Sky Glass TV or Sky Stream puck to update to the latest software.

To run a software update:
Press the Standby button on your Sky remote, the right-hand side of your Sky Glass TV or the bottom of your Sky Stream puck.
Switch your Sky Glass TV or Sky Stream puck off at the mains and unplug it.
Plug it back in and switch it back on at the mains.
Leave the Sky Glass TV or Sky Stream puck powered on for 30 minutes.
After 30 minutes, press the Standby button again.
Switch it off at the plug and switch it back on again. There’s no need to unplug it this time.
Press the Home button on the Sky remote.
After a few seconds, the Sky logo will show on screen as the TV or Sky Stream puck starts back up. The software version will now be updated to the latest version.

MikeAlanR

topic Re: Help in Sky Glass

Help

Re: Help