https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5199047#M176810 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4600880">@KatrinaS</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers on the community. You will need to provide more information. Who is your ISP? Is your internet working ok? What broadband speed do you get? Has it been working previously? Etc.</P><P>&nbsp;</P><P>However as a first point of call in would recommend restarting the puck (Settings &gt; system management &gt; resets and updates &gt; restart).</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Mon, 26 Jan 2026 21:19:13 GMT mikealanr 2026-01-26T21:19:13Z https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5198924#M176792 Sky stream not working Mon, 26 Jan 2026 18:46:38 GMT https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5198924#M176792 KatrinaS 2026-01-26T18:46:38Z https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5199047#M176810 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4600880">@KatrinaS</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers on the community. You will need to provide more information. Who is your ISP? Is your internet working ok? What broadband speed do you get? Has it been working previously? Etc.</P><P>&nbsp;</P><P>However as a first point of call in would recommend restarting the puck (Settings &gt; system management &gt; resets and updates &gt; restart).</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Mon, 26 Jan 2026 21:19:13 GMT https://helpforum.sky.com/t5/Sky-Glass/Technical-fault/m-p/5199047#M176810 mikealanr 2026-01-26T21:19:13Z