https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5198994#M176801 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4600952">@LisaMcGregor</a>&nbsp;</P><P>&nbsp;</P><P>Try restarting it in the first instance. Power off at the mains for a few minutes. If that doesn't restore viewing try running a speed test in netflix (profile pic &gt; get help? &gt; Connectivity chexk).</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD and 30Mbps for UHD and 35Mbps if you have whole home. Please provide more details of your ISP, download speed etc and the community will try to assist.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Mon, 26 Jan 2026 20:35:35 GMT mikealanr 2026-01-26T20:35:35Z https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5198961#M176798 <P>&nbsp;Tv won't work keep turning on and off and only YouTube will work&nbsp;</P> Mon, 26 Jan 2026 19:39:34 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5198961#M176798 LisaMcGregor 2026-01-26T19:39:34Z https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5198994#M176801 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4600952">@LisaMcGregor</a>&nbsp;</P><P>&nbsp;</P><P>Try restarting it in the first instance. Power off at the mains for a few minutes. If that doesn't restore viewing try running a speed test in netflix (profile pic &gt; get help? &gt; Connectivity chexk).</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD and 30Mbps for UHD and 35Mbps if you have whole home. Please provide more details of your ISP, download speed etc and the community will try to assist.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Mon, 26 Jan 2026 20:35:35 GMT https://helpforum.sky.com/t5/Sky-Glass/Tv/m-p/5198994#M176801 mikealanr 2026-01-26T20:35:35Z