Restart / setup issue

SomersetChap — Sun, 25 Jan 2026 19:12:32 GMT

Had to do a forced restart on the Glass and now can't get past the 'choose new pin" page on the setup. Any ideas?

Re: Restart / setup issue

mikealanr — Sun, 25 Jan 2026 20:17:41 GMT

When you say forced restart do you mean recovry? What's happening when you are setting up the pin? Are you getting not valid? Have you tried your existing pin, last 4 digits of your phone number?

https://www.sky.com/help/articles/your-sky-glass-pin has some steps to try.

Still not valid?
This could be a software issue. To fix this, restart your Sky Glass TV or Sky Stream puck to update to the latest software.
To run a software update:
Press the Standby button on your Sky remote, the right-hand side of your Sky Glass TV or the bottom of your Sky Stream puck.
Switch your Sky Glass TV or Sky Stream puck off at the mains and unplug it.
Plug it back in and switch it back on at the mains.
Leave the Sky Glass TV or Sky Stream puck powered on for 30 minutes.
After 30 minutes, press the Standby button again.
Switch it off at the plug and switch it back on again. There’s no need to unplug it this time.
Press the Home button on the Sky remote.
After a few seconds, the Sky logo will show on screen as the TV or Sky Stream puck starts back up. The software version will now be updated to the latest version.

MikeAlanR

Re: Restart / setup issue

SomersetChap — Sun, 25 Jan 2026 20:59:00 GMT

All sorted, thanks for the info

topic Re: Restart / setup issue in Sky Glass

Restart / setup issue

Re: Restart / setup issue

Re: Restart / setup issue