https://helpforum.sky.com/t5/Sky-Glass/Tele/m-p/5198210#M176752 <P>I have no picture or sound on the my television I also have white and blue coloured lines going through the screen&nbsp;</P> Sun, 25 Jan 2026 20:44:59 GMT Skyglass10 2026-01-25T20:44:59Z https://helpforum.sky.com/t5/Sky-Glass/Tele/m-p/5198210#M176752 <P>I have no picture or sound on the my television I also have white and blue coloured lines going through the screen&nbsp;</P> Sun, 25 Jan 2026 20:44:59 GMT https://helpforum.sky.com/t5/Sky-Glass/Tele/m-p/5198210#M176752 Skyglass10 2026-01-25T20:44:59Z https://helpforum.sky.com/t5/Sky-Glass/Tele/m-p/5198276#M176764 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4600197">@Skyglass10</a>&nbsp;</P><P>&nbsp;</P><P>Try unplugging it from the mains for at least 5 minutes. This should clear any software faults. If the lines across continue, you will need to speak to Sky and ask them to replace your TV under the 2 year warranty. We are fellow customers here on the community.</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 25 Jan 2026 22:56:06 GMT https://helpforum.sky.com/t5/Sky-Glass/Tele/m-p/5198276#M176764 mikealanr 2026-01-25T22:56:06Z