topic Re: U & Gold signal breaking up in Sky Glass

U & Gold signal breaking up

ErikaF1 — Sat, 24 Jan 2026 14:46:50 GMT

First had the problem on U & Gold but it seems to be all the "U" channels.

Video pauses and pixellates, and now it gets stuck repeating the same couple of seconds over and over. At one point subtitles came on all by themselves.

All other channels are perfect.

Anyone else seeing this issue?

Re: U & Gold signal breaking up

GD1 — Sat, 24 Jan 2026 16:08:40 GMT

@ErikaF1 It may be just that channel having issues as the same has been reported on the Sky Q board

Re: U & Gold signal breaking up

peter-marlow+1966 — Sat, 24 Jan 2026 17:02:04 GMT

ErikaF1

My channel is working fine watching only fools and horses

Re: U & Gold signal breaking up

Mark241 — Sat, 24 Jan 2026 18:03:41 GMT

Yes im having same problem today with U channels

Yesterday Channel breaking up

ian2512 — Sat, 24 Jan 2026 18:07:22 GMT

Hi I have problems with Yesterday channel and other uktv channels such as gold and Dave breaking up. No other channels are affected. Stream is connected wired and no other issues. Are others experiencing this?

U channels pixelating

Inkylady666 — Sat, 24 Jan 2026 18:37:10 GMT

All of my u channels keep pixellati g and the subtitles keep coming on by themselves.

picture freeze on sky stream

David-James — Sun, 25 Jan 2026 08:44:30 GMT

some channels the picture briefly freezes or pixilated mainly the u & channels 130-134

Re: U & Gold signal breaking up

stereohaven — Sun, 25 Jan 2026 13:57:32 GMT

UKTV say they have fixed this, see this post in the Q forum.

U buffering

Robin+cairnsys — Sun, 25 Jan 2026 20:46:43 GMT

I'm getting buffering on U and Drama. It's also showing subtitles despite them being switched off. Other channels seem fine.

Re: U & Gold signal breaking up

Jporch316 — Mon, 26 Jan 2026 07:12:48 GMT

@Robin+cairnsys

The subtitle and pixelating is a different issue - see thread below ..... currently under investigation via sky

https://helpforum.sky.com/t5/Sky-Glass/Subtitles-turning-themselves-on/td-p/5176604

U&Drama

Donwwwww — Mon, 26 Jan 2026 14:11:45 GMT

Anyone else having issues with U&Drama programmes freezing and pixelating and can't turn subtitles off? I have contacted UKTV and they are not aware of any issues.All other sky channels are fine and unaffected.

Re: U & Gold signal breaking up

KevNewMedia — Mon, 26 Jan 2026 16:28:08 GMT

Hi Everyone

Thank you for bringing this problem to our attention, and we apologise for any inconvenience this has caused.

Our support teams are working with the channel provider in order to get this problem fixed. As soon as we have more information/fix, we will let everyone know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: U & Gold signal breaking up

KevNewMedia — Tue, 27 Jan 2026 07:49:33 GMT

Morning

Thank you for bearing with us whilst we worked through this issue.

Our support teams have advised that the problem is resolved.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.