topic Re: STV channel keeps freezing on sky glass in Sky Glass

Itv keeps pixelating

Britt3116 — Sat, 24 Jan 2026 19:16:14 GMT

Itv keeps pixelating Every other channel is fine. Every other live channel is fine apart from itv . Tried all the resets . Must be a problem at itv end

Re: Yesterday Channel breaking up

Smiler75 — Sat, 24 Jan 2026 18:18:16 GMT

Yes it's happening to us on stv freezes pixelated and still doing the same today I have also tried to restart puck but still have the problem I know stv on freeview is working fine hope sky know about this problem

ITV

heatherquinn — Sat, 24 Jan 2026 21:08:58 GMT

Anyone having issues with itv live on glass and watch from the start? Loads of interference tonight

Re: Itv keeps pixelating

JazTheTim — Sat, 24 Jan 2026 21:13:45 GMT

Same here. Watching the 1% club is brutal

Gen 1 Glass freezing on only one channel

Dmt7779 — Sat, 24 Jan 2026 21:22:19 GMT

Sky glass tv gen 1 won’t work on STV it keep freezing and you need to reboot tv driving me mad.

Re: ITV

worf9 — Sat, 24 Jan 2026 21:54:18 GMT

Yes STV is doing the same as well.

Re: Yesterday Channel breaking up

zional — Sat, 24 Jan 2026 23:25:10 GMT

Yes my STV is dreadful today. All other channels are fine

STV channel keeps freezing on sky glass

braidyboy — Sun, 25 Jan 2026 08:51:17 GMT

I have had several problems with my stv channel 103

it keeps freezing, pixelated and now popping up with subtitles even when I've not requested them!! I've switched everything off at the wall but it's still the same

HELP PLEASE??!

Re: Itv keeps pixelating

Cuandur — Sun, 25 Jan 2026 09:17:31 GMT

Same here in Caithness. Sky Glass gen 1 OS 1.3 build QS038.025.00P. STV channel 103 - glitches, pixelates and pauses picture...also randomly activates subtitles (when subtitles are turned off)

Re: Itv keeps pixelating

Cuandur — Sun, 25 Jan 2026 09:23:57 GMT

Addendum: just popped onto U&W and immediately noticed exactly the same...pixels, glitches and subtitles

@Cuandur wrote:
Same here in Caithness. Sky Glass gen 1 OS 1.3 build QS038.025.00P. STV channel 103 - glitches, pixelates and pauses picture...also randomly activates subtitles (when subtitles are turned off)

Re: Itv keeps pixelating

Yoghurt — Sun, 25 Jan 2026 09:25:38 GMT

Know there's been issues in the past with stv player try settings refresh apps or settings restart tv or turn everything off at wall including tv and broadband router and it will work

ITV picture

Giasinky — Sun, 25 Jan 2026 09:55:50 GMT

Anyone else having problems with ITV channel only picture freezing and breaking up and the subtitles randomly appear started happening this past week and is so annoying.

Re: ITV picture

Fothergill1 — Sun, 25 Jan 2026 10:01:02 GMT

Hi @Giasinky Although I have not personally experienced this with my Stream puck the subtitles turning on at random has been happening for a couple of weeks and has been reported and Sky are working on a solution.

Have a look at this thread and you wil see an answer from Sky. https://helpforum.sky.com/t5/Sky-Glass/Subtitles-turning-themselves-on/td-p/5176604

Re: STV channel keeps freezing on sky glass

DiDawson — Sun, 25 Jan 2026 10:10:05 GMT

Exactly the same issue for us. Makes STV unwatchable!!

Is this a Sky issue or an STV problem?

Driving us mad🤯

Re: Itv keeps pixelating

DiDawson — Sun, 25 Jan 2026 10:12:22 GMT

It's live TV not the player.

We don't have the option of ITV1 so can't tell if it's a Sky issue or a transmitter problem.

Re: Itv keeps pixelating

Dmt7779 — Sun, 25 Jan 2026 10:15:18 GMT

It's when I'm watching live TV not catch up and I have done everything you have suggested including a full factory reset of my glass tv.

thanks though

Re: STV channel keeps freezing on sky glass

braidyboy — Sun, 25 Jan 2026 10:19:08 GMT

I think it's both!!

I have started using the live feed on the stv app on Sky glass

Seems to work much better

Hope it sorts its self out

im in the KY16 area of Fife

not sure if it's a local thing. Or a wider area?

Re: Itv keeps pixelating

2muchTV — Sun, 25 Jan 2026 10:24:46 GMT

A suggestion.... that admittedly does not address the issue with ITV Glass pixelation.... buy a cheap Roku or Firestick as a backup/ redundancy and use in a spare HDMI port.

At worst, you should be able to determine if it is a Glass and/ or an ITV issue.

Re: Itv keeps pixelating

Lyndagi15 — Sun, 25 Jan 2026 10:36:57 GMT

We are the same only itv keeps pixelating and random substitutes popping up on both watching live and playback too constantly our other normal tv is working fine without sky glass on itv

Re: Itv keeps pixelating

Loos — Sun, 25 Jan 2026 10:45:34 GMT

Mine too on sky glass in Orkney. Same as everyone saying, pixelation subtitles randomly come on programme freezes it's unwatchable and only stv