topic Re: Glass Gen 1 in Sky Glass

Glass Gen 1

ScottRAF_ — Sat, 24 Jan 2026 20:26:53 GMT

Sky Glass Gen 1 has been glitching for over 4 weeks, I have performed all the recommended resets and software updates etc.

I have contacted Sky Cust Services but no reply as yet.

Any suggestions, TV is less than 24 months old.

peter-marlow+1966 — Sat, 24 Jan 2026 21:00:18 GMT

How is your tv glitting ? Please can you give more onformation so we can help you

ScottRAF_ — Sat, 24 Jan 2026 21:22:47 GMT

The screen freezes with multicoloured pixels, but I still have sound. When it all goes normal I then have subtitles showing.

peter-marlow+1966 — Sat, 24 Jan 2026 21:34:59 GMT

Try unplugging the tv for a few minutes and your hub at the same time. If it is still doing after that i would give sky a call

ScottRAF_ — Sat, 24 Jan 2026 21:37:09 GMT

Thanks for the advice, I have tried both of those suggestions.

Read to Lob the TV on the street. Wouldn't recommend Glass to anyone.

1st thing in the morning the phone will be red hot.

Thanks again.

TimmyBGood — Sat, 24 Jan 2026 22:04:54 GMT

@ScottRAF_ wrote:

TV is less than 24 months old.

Then it's still under warranty.