https://helpforum.sky.com/t5/Sky-Glass/Remote-control-not-working/m-p/5197326#M176591 My remote control stopped working. I have received a replacement today and still nothing. I have tried resetting the box, switching off at the mains and the "7&amp;9" and "1&amp;3" pairing guidance but nothing is working. Any help appreciated! Sat, 24 Jan 2026 17:11:16 GMT Yvonne-- 2026-01-24T17:11:16Z https://helpforum.sky.com/t5/Sky-Glass/Remote-control-not-working/m-p/5197326#M176591 My remote control stopped working. I have received a replacement today and still nothing. I have tried resetting the box, switching off at the mains and the "7&amp;9" and "1&amp;3" pairing guidance but nothing is working. Any help appreciated! Sat, 24 Jan 2026 17:11:16 GMT https://helpforum.sky.com/t5/Sky-Glass/Remote-control-not-working/m-p/5197326#M176591 Yvonne-- 2026-01-24T17:11:16Z https://helpforum.sky.com/t5/Sky-Glass/Remote-control-not-working/m-p/5197636#M176656 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4599225">@Yvonne--</a>&nbsp;</P><P>&nbsp;</P><P>have you made sure the paper tab has been removed completely from the battery compartment?&nbsp;<BR /><BR /></P><P>also you need to be quite close to the sky device when setting up a remote.&nbsp;<BR /><BR /></P><P>there is a mobile phone sky remote app available in iOS and android apps store that can control the tv should it be needed&nbsp;</P> Sun, 25 Jan 2026 07:06:26 GMT https://helpforum.sky.com/t5/Sky-Glass/Remote-control-not-working/m-p/5197636#M176656 Jporch316 2026-01-25T07:06:26Z