https://helpforum.sky.com/t5/Sky-Glass/Netflix-join-problem-as-new-customer-on/m-p/5196507#M176548 <P>Trying to access Netflix on Sky Glass. Selecting Join, screen briefly says Connecting to Sky then screen goes blue and stays blue.&nbsp;</P> Fri, 23 Jan 2026 09:15:37 GMT Josie801 2026-01-23T09:15:37Z https://helpforum.sky.com/t5/Sky-Glass/Netflix-join-problem-as-new-customer-on/m-p/5196507#M176548 <P>Trying to access Netflix on Sky Glass. Selecting Join, screen briefly says Connecting to Sky then screen goes blue and stays blue.&nbsp;</P> Fri, 23 Jan 2026 09:15:37 GMT https://helpforum.sky.com/t5/Sky-Glass/Netflix-join-problem-as-new-customer-on/m-p/5196507#M176548 Josie801 2026-01-23T09:15:37Z https://helpforum.sky.com/t5/Sky-Glass/Netflix-join-problem-as-new-customer-on/m-p/5196827#M176562 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4598117">@Josie801</a>&nbsp;</P><P>&nbsp;</P><P>If you have an existing netflix account you just sign in with your username and password. This tells netflix that sky is taking over the billing:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/how-to-activate-netflix" target="_blank">https://www.sky.com/help/articles/how-to-activate-netflix</A></P><P>&nbsp;</P><P>If you haven't got an account you could try registering online or via the netflix app then sign in. However this may incur a first month charge.</P><P>&nbsp;</P><P>The other thing to try is unplug your glass for a few minutes at the mains and try again. If this doesn't work, go to settings &gt; System Management&gt; Resets &amp; Updates &gt; Refresh Apps. Note that can take up to 24 hours to complete.</P><P>&nbsp;</P><P>Failing this you will need to call sky for further troubleshooting as we are fellow customers here on the community.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 23 Jan 2026 17:34:20 GMT https://helpforum.sky.com/t5/Sky-Glass/Netflix-join-problem-as-new-customer-on/m-p/5196827#M176562 mikealanr 2026-01-23T17:34:20Z