topic Re: Tv not working in Sky Glass

Tv not working

Megan1236 — Wed, 21 Jan 2026 21:06:04 GMT

So just switched on my tv and my tv guide not showing my sky glass or puck. This very annoying as I have reset tvs 3/4 times. Also rebooted the internet router and still nothing. Please help

Re: Tv not working

GD1 — Wed, 21 Jan 2026 21:08:36 GMT

@Megan1236 Try unplugging the TVs & pucks from the mains, then plug back in after a couple of minutes.

Sky glass live tv not available...

David723 — Wed, 21 Jan 2026 21:11:01 GMT

No live tv or playlist showing just have access to the apps

Both on my sky glass tv and on my sky puck

Re: Tv not working

Kobrien — Wed, 21 Jan 2026 21:21:40 GMT

I am having the same problem.

Tried all the steps advised and now I have a red light on the puck and software error on the screen

Re: Tv not working

Jenny763 — Wed, 21 Jan 2026 21:31:48 GMT

Same problem no sky glass tv

Re: Tv not working

David723 — Wed, 21 Jan 2026 21:33:37 GMT

Presume its a server issue

Re: Tv not working

Jenny763 — Wed, 21 Jan 2026 21:35:40 GMT

Helpline is closed also

No Tv Guide or Live TV available on Gen 2 - Sky Glass

Bmun41 — Thu, 22 Jan 2026 06:30:26 GMT

Switched on my Sky Glass TV last night and there is no TV guide or Live TV available? Have followed all the reset steps and changed my settings but this morning it's still the same? Any ideas or is anyone aware of it being down?

Help please

Re: No Tv Guide or Live TV available on Gen 2 - Sky Glass

Jporch316 — Thu, 22 Jan 2026 08:35:25 GMT

@Bmun41

Seems to have been an issue affecting some users last night see thread below

https://helpforum.sky.com/t5/Sky-Glass/Tv-not-working/td-p/5195564