topic Re: Sky glass delivery changed in Sky Glass

Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 20:51:08 GMT

I am expecting sky glass to be delivered tomorrow but, I've had an email from royal mail saying it will be delivered Friday.

My sky account still says delivery tomorrow (thursday as arranged)

I'm confused. And I thought AIT were delivering it.

Has anyone else had this?

Re: Sky glass delivery changed

GD1 — Wed, 21 Jan 2026 20:53:15 GMT

@Lulu09 Royal Mail won't be delivering a Glass TV that is delivered by AIT

Are you actually getting a Stream Puck as well?

Re: Sky glass delivery changed

Daniel0210 — Wed, 21 Jan 2026 20:53:00 GMT

@Lulu09

You images have been rejected as you haven't blocked out the unique tracking number.

Re: Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 21:03:24 GMT

Just the tv.

Sky account says delivery is tomorrow & I was waiting for a time slot (sky said I'd get a message tonight with that)

But all I've had is the Royal mail message.

Re: Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 21:05:27 GMT

Re: Sky glass delivery changed

GD1 — Wed, 21 Jan 2026 21:05:32 GMT

@Lulu09 You may need to call Sky as somethings not right.

Re: Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 21:12:21 GMT

I don't understand.

On my sky app it says delivery is tomorrow as arranged.

It looks to me like AIT have given it to royal mail to bring it on Friday.

I'll just have to see what happens.

Re: Sky glass delivery changed

splatto — Wed, 21 Jan 2026 21:24:24 GMT

When I switched from Sky Q to Glass the TV was delivered by AITHD and the return packaging to send back the Q box was delivered by Royal Mail a couple of days later. If you have stuff to return that might be a possibility.

Re: Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 21:27:46 GMT

this is why I'm confused 😕

Re: Sky glass delivery changed

GD1 — Wed, 21 Jan 2026 21:48:20 GMT

@Lulu09 wrote:

I don't understand.

On my sky app it says delivery is tomorrow as arranged.

It looks to me like AIT have given it to royal mail to bring it on Friday.

I'll just have to see what happens.

No they won't have, Royal Mail can't deliver such a large item.

AIT have confirmed they are delivering, you'll likley get another email in the morning fromAIT with a delivery slot.

I suspect you may have also ordered a Stream puck at the same time, what does your order confirmation show?

Re: Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 21:55:12 GMT

Now I have an email from AIT for my delivery tomorrow with a time slot.

This was what I was expecting.

Re: Sky glass delivery changed

splatto — Wed, 21 Jan 2026 21:58:30 GMT

You haven't responded to the question about whether you have Whole Room with a Puck for the second room. If you have that's most likely the Royal Mail parcel.

Re: Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 21:58:48 GMT

Just had the email with delivery time slot from AIT which is what I was waiting for.

I've no idea why I had royal mail emailing me. Maybe they're bringing a nice surprise 😂🤭

Re: Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 23:07:43 GMT

Sorry, I don't know what a puck is so I googled it.

There was no mention of a puck when I ordered sky glass.

Re: Sky glass delivery changed

splatto — Wed, 21 Jan 2026 23:12:58 GMT

There will only be a puck if you previously subscribed to Sky Q with multiroom and had a minibox or have ordered Sky Glass with Whole Home so you can watch TV in more than one room.

Re: Sky glass delivery changed

Lulu09 — Wed, 21 Jan 2026 23:15:03 GMT

Thank you for that. Never had multi room & don't need it. 👍