topic Re: Whole Home with Glass Gen 2 in Sky Glass

Whole Home with Glass Gen 2

Jimbo2208 — Tue, 20 Jan 2026 19:40:09 GMT

I've just bought a Sky Glass Gen 2. It said it came with Whole Home and my order details now show it as activated but shouldn't I have got a puck to be able to use it?

Re: Whole Home with Glass Gen 2

GD1 — Tue, 20 Jan 2026 20:00:37 GMT

@Jimbo2208 Did you order a puck? Yur order confirmation will show if you did.

Whole Home is also needed to use Sky Go when your a Glass/Stream user.

Re: Whole Home with Glass Gen 2

Jimbo2208 — Tue, 20 Jan 2026 20:30:16 GMT

Oh no, when it said whole home was included I assumed it would come with one.

Re: Whole Home with Glass Gen 2

TimmyBGood — Tue, 20 Jan 2026 21:18:31 GMT

@Jimbo2208 wrote:

when it said whole home was included I assumed it would come with one.

Unfortunately not: that's a frequent misconception. Pucks have to be specifically ordered (and a fee paid for each one after the first)

This is because

a) Sky otherwise has no way of knowing how many a customer wants at an address

b) Some Glass/Stream subscribers pay for Whole Home in order to access Sky Go on games consoles and/or Apple TV boxes and have no need for pucks

Re: Whole Home with Glass Gen 2

Jporch316 — Wed, 21 Jan 2026 12:27:43 GMT

@Jimbo2208

you should just be able to order a puck on your mysky app.