topic New sky glass in Sky Glass

New sky glass

AnnieG14 — Sat, 17 Jan 2026 15:48:31 GMT

Hi everyone I have the Sky puck at the moment and will be receiving my Sky Glass Air TV on Thursday. How do I disconnect from the puck and connect to the TV. I have the return package for the puck? Thanks

Re: New sky glass

mikealanr — Sat, 17 Jan 2026 16:08:40 GMT

Hi @AnnieG14

You don't need the puck anymore, your sky glass air has everything it needs. You just connect it to your WiFi and follow the setup.

The puck is loaned to you so you do need to return this.

This covers how to set up: https://www.sky.com/help/articles/setting-up-sky-glass

MikeAlanR

Re: New sky glass

AnnieG14 — Sat, 17 Jan 2026 16:29:44 GMT

Thanks a million. Yes I have the return package for the puck. What i mean is, will the TV be set up with my account or do I just connect to WiFi and its already there. The puck will be posted back the same day.

Re: New sky glass

Jporch316 — Sun, 18 Jan 2026 07:23:09 GMT

@AnnieG14 wrote:
Hi

Thanks a million. Yes I have the return package for the puck. What i mean is, will the TV be set up with my account or do I just connect to WiFi and its already there. The puck will be posted back the same day.

The tv will go through the same setup as did the puck when you received it . It will activate to your account during setup and carry across your playlist and profile settings etc

Re: New sky glass

AnnieG14 — Sun, 18 Jan 2026 11:36:53 GMT

Thank you so much.