topic Re: All apps keep freezing in Sky Glass

All apps keep freezing

RedBazUtd — Thu, 15 Jan 2026 09:38:45 GMT

All apps keep freezing whilst watching

Re: All apps keep freezing

caesarome — Thu, 15 Jan 2026 09:41:09 GMT

@RedBazUtd

On what device are these apps on, Sky Q, Glass or Stream ?

Re: All apps keep freezing

RedBazUtd — Thu, 15 Jan 2026 09:54:39 GMT

On sky glass,and other to through puck,

not tried online

thank you

Re: All apps keep freezing

RedBazUtd — Thu, 15 Jan 2026 09:55:47 GMT

Tv through puck

Re: Apps keep freezing

Anonymous — Thu, 15 Jan 2026 10:05:52 GMT

Which apps?

The standard answer is reboot and run an app refresh in settings often told it takes 24 hours but when running a refresh with one of the tech team it took around 15 mins. Hit refresh but stay on that screen once refresh complete the home screen will appear.

I have constant issues with Paramount and 5, 4 was playing up last night but I think that was 4 not Sky.

Re: All apps keep freezing

GD1 — Thu, 15 Jan 2026 10:20:14 GMT

@RedBazUtd Your duplicate thread has been removed as you already raised the same issue here and have received replies.

Re: Apps keep freezing

RedBazUtd — Thu, 15 Jan 2026 10:33:19 GMT

Thanks for reply

it happens on all apps,

Re: All apps keep freezing

RedBazUtd — Thu, 15 Jan 2026 10:51:14 GMT

Also had problems with Netflix app a couple of days ago,where profile went missing (kids profile stayed same),also language went to Spanish

Not sure if problem with broadband

Freezing on some normal channels but not as bad,also WiFi is slowish

Re: All apps keep freezing

Zophia — Thu, 15 Jan 2026 11:11:17 GMT

I am facing the same issue, it freezes every 5 minutes. On BBC Iplayer it keeps buffering or giving an error message. If I'm on TV like a Cbeebies this morning I get a blue screen after 5 minutes the connection seems to keep getting lost

Re: All apps keep freezing

Zophia — Thu, 15 Jan 2026 11:12:40 GMT

My broadband signals are showing as good

Re: All apps keep freezing

RedBazUtd — Thu, 15 Jan 2026 11:34:25 GMT

My bbc iplayer seems ok now

run a app refresh in settings as said by gincap in this thread

Re: All apps keep freezing

Jporch316 — Thu, 15 Jan 2026 12:15:19 GMT

@RedBazUtd wrote:
Also had problems with Netflix app a couple of days ago,where profile went missing (kids profile stayed same),also language went to Spanish
Not sure if problem with broadband
Freezing on some normal channels but not as bad,also WiFi is slowish

@RedBazUtd

This is normally an indication your netflix account has been compromised

See link below for instructions on fix

https://www.sky.com/help/articles/fixing-problems-with-netflix-netflix-wrong-language

Re: All apps keep freezing

MarkGoldsmith — Thu, 15 Jan 2026 12:43:17 GMT

@Zophia wrote:
My broadband signals are showing as good

@Zophia how are you testing that? The only decent indication of the internet speed on a Sky Glass currently is to run the network speed check through the Netflix app on the Glass.

Re: All apps keep freezing

RedBazUtd — Thu, 15 Jan 2026 14:50:11 GMT

Signed out of Netflix but won't let me sign back in.should be the same email as sky?,as when trying this email it says no account is known with this email

thank you

Re: All apps keep freezing

Jporch316 — Thu, 15 Jan 2026 20:49:26 GMT

@RedBazUtd wrote:
Signed out of Netflix but won't let me sign back in.should be the same email as sky?,as when trying this email it says no account is known with this email
thank you

Report it ASAP to Netflix via the link below

https://help.netflix.com/en/node/111934

Re: All apps keep freezing

Zophia — Thu, 15 Jan 2026 20:52:23 GMT

Still having the same problems with my sky box, constantly logging me out all day. I know it's the box and an issue with sky because my tv apps on my LG tv work fine