topic Re: HDMI Still problems in Sky Glass

HDMI Still problems

Anonymous — Wed, 07 Jan 2026 09:14:04 GMT

(view in My Videos)

Still HDMI not working without faffing around for 10 minutes. Not acceptable!

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 11:52:40 GMT

Any response or update on this????

Still not working!!!!!

@KevNewMedia

Re: HDMI Still problems

lettice — Sat, 10 Jan 2026 12:27:23 GMT

What exactly have you tried previously to try and resolve this or is happening all the time, after any power or settings restarts?

What device is connected to your hdmi port that is failing?

Have you tried resetting the hdmi cable or tried another one?

Have you noticed anyone else suffering this problem on a Sky Gkass TV recently on the Sky Community?

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 12:36:17 GMT

@lettice wrote:
What exactly have you tried previously to try and resolve this or is happening all the time, after any power or settings restarts?
Each time hdmi is selected as per my video the screen flashes and returns to the homepage and does not engage the Connected hdmi device. Yes happens each time regardless of powering off etc. The only thing that clears it is to disconnect t and reconnect the HDMI.

What device is connected to your hdmi port that is failing? Apple TV in my case but there are several threads here concerning Firestick
Have you tried resetting the hdmi cable or tried another one? Yes

Have you noticed anyone else suffering this problem on a Sky Gkass TV recently on the Sky Community?

Yes several threads on this issue and jporch mentioned he was raising this in the superuser forum as he also experienced the same issue with his Firestick.

See this https://helpforum.sky.com/t5/Sky-Glass/Can-only-connect-to-my-Amazon-sometimes/td-p/5185654

Re: HDMI Still problems

lettice — Sat, 10 Jan 2026 13:59:51 GMT

Is there anything different to this thread and the the linked one below already answered by Sky?

https://helpforum.sky.com/t5/Sky-Glass/TV-Screen-Glitching-Screen-Going-On-Off-when-using-HDMI/td-p/5164848

Feel it's probably best to copy this thread into that one, to keep on better track with any updates or resolution.

@Jporch316 Is this still happening for you?

If you like @Anonymous, Myself or @Jporch316 will ask for any update or further thoughts Monday in our closed area.

For clarity. Is it failing on all hdmi ports on Sky Glass, or just one of the hdmi ports ?

If you have more than one Sky Glass TV, is it the same on all of them?

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 14:07:39 GMT

@lettice

No that was one of the original threads and although marked as answered its not an answer in reality but just a notification by @KevNewMedia that he will raise it with the tech team. No answer no update.

I regrettably only have one Glass TV and it make no difference which hdmi port.

Re: HDMI Still problems

Jporch316 — Sat, 10 Jan 2026 14:07:24 GMT

@lettice

Not seen the problem since the week I reported before Christmas. Unplugged everything at the time and rebooted it all whilst on the relevant hdmi channel. Been on Xbox and firestick loads since and not happened again.

my son in law has a gen 1 glass and had the issue the same week as me with his firestick but that also not reoccurred

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 14:08:31 GMT

@Jporch316 wrote:
@lettice

Not seen the problem since the week I reported before Christmas. Unplugged everything at the time and rebooted it all whilst on the relevant hdmi channel. Been on Xbox and firestick loads since and not happened again.

my son in law has a gen 1 glass and had the issue the same week as me with his firestick but that also not reoccurred

Wish I could say the same 🤨

Re: HDMI Still problems

Jporch316 — Sat, 10 Jan 2026 14:09:08 GMT

Slightly different issue we had from watching the video above. When selected the firestick the screen would flick between both rapidly until unplugged. I wanted to take a video and post but hasn't happened since the three times before Xmas

Re: HDMI Still problems

Jporch316 — Sat, 10 Jan 2026 14:10:40 GMT

I did raise it at the time ....... hopefully they will see your video above @Anonymous

@in the remote possibility it's your Apple TV playing up have you tried it in another tv?

Re: HDMI Still problems

lettice — Sat, 10 Jan 2026 14:12:30 GMT

@Jporch316 wrote:

@lettice

Not seen the problem since the week I reported before Christmas. Unplugged everything at the time and rebooted it all whilst on the relevant hdmi channel. Been on Xbox and firestick loads since and not happened again.

my son in law has a gen 1 glass and had the issue the same week as me with his firestick but that also not reoccurred

Thanks for update.

@Jporch316

I will merge this thread with the main one, if you feel it's the same issue?

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 14:12:46 GMT

@Jporch316

I don't know what to say, I made the video to show I'm not making these issues up it's just a constant for me from one issue to another and it's daily.

I'd love to sit down with a Sky tech guy an go through everything that's wrong.

I've lost faith for a second time 😟

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 14:15:18 GMT

@Jporch316 wrote:
I did raise it at the time ....... hopefully they will see your video above @Anonymous

@in the remote possibility it's your Apple TV playing up have you tried it in another tv?

I have 3 Apple TV one connected to glass, one to LG OLED and one to a Samsung. I have swapped them and all work fine with the other TV'S and I've swapped hdmi cables.

It is 100% the Glass TV

Re: HDMI Still problems

Jporch316 — Sat, 10 Jan 2026 14:18:38 GMT

@lettice

It doesnt look like the issue I had tbh..... I more suspect it's a faulty glass tv

I and others in the main thread had an almost strobe like effect as the device and tv flicked back and forth rapidly

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 14:21:19 GMT

@Jporch316 wrote:
@lettice

It doesnt look like the issue I had tbh..... I more suspect it's a faulty glass tv

I and others in the main thread had an almost strobe like effect as the device and tv flicked back and forth rapidly

🤯

Re: HDMI Still problems

Jporch316 — Sat, 10 Jan 2026 14:26:09 GMT

Be interesting to see if any other Apple TV and gen 2 users have the same issue ......

@Anonymous do you have a different device you can plug into the hdmi to test (dvd or Blu-ray Xbox firestick Roku freeview player )

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 14:29:22 GMT

I have an old firestick somewhere I'll have to look for it. I wold like to know if other Apple tv users are affected. However my Apple TV units work fine with my other TV'S

Re: HDMI Still problems

Jporch316 — Sat, 10 Jan 2026 14:37:41 GMT

Not being an apple tv user so I'm not sure but can you change the resolution settings or even turn the hdmi handshake off and on ?

Re: HDMI Still problems

Anonymous — Sat, 10 Jan 2026 15:10:33 GMT

@Jporch316 wrote:
Not being an apple tv user so I'm not sure but can you change the resolution settings or even turn the hdmi handshake off and on ?

These are the advised settings for Apple TV for HDMI Connection the Format is set to 4K SDR being the lowest 4K content Apple then detects the signal and auto updates to say HDR or 10 or Dolby Atmos etc. In the case of a HD signal like iplayer for example it then auto up scales the content so it often looks UHD and in most cases even looks better than iplayer streamed UHD it is very clever in processing the content to the highest picture quality.

Match content is off so Apple isn't forced to override frame rates.

And check hdmi allows you to run an hdmi check to ensure the connection is made and the cable is not faulty

I have since we have been chatting moved the Apple TV to hdmi 2 and run a test as you can see it provides info that the connection has improved. I believe the TV has a faulty hdmi 1 socket.

Sky Glass QS038.025.00P handshake HDMI problems

claudio9597 — Sun, 11 Jan 2026 08:28:30 GMT

I'm still using a Firestick TV 4K Max 2025 second edition. Since Sky updated to the version I mentioned in the title, the handshake hasn't worked! I'm forced to disable fast standby to get it to work because it shuts everything down, and booting is extremely slow (up to 90 seconds at least). Has anyone else encountered the same problem? The Firestick has absolutely no issues when used with three other TVs.

I hope Sky will address this rather serious issue.

Thanks for your attention.