topic Re: now I've unsubscribed, why can't I use freeview in Sky Glass

now I've unsubscribed, why can't I use freeview

badgerz — Sat, 04 Jan 2025 22:33:30 GMT

now I've unsubscribed , why can't I use freeview on MY sky glass without having to turn the damn WiFi off first? it's stupid I've left but I'm still paying for the t.v. so what gives sky the right to hide the Freeview t.v behind the need for the WiFi to be turned off. how hard is it to put a Freeview icon on the apps so I don't have to F@@@ around with it. does anyone one else feel trading standards should be getting involved over sky's deliberate actions to scupper the viewer on a service (Freeview) which is both advertised as part of the t.v and the person who is paying for the t.v as there own. if your going to do that then youau as well give the buyer the right to hand the t.v back or sell on at half price. it's ridiculous

Re: now I've unsubscribed, why can't I use freeview

mikealanr — Sat, 04 Jan 2025 23:00:03 GMT

@badgerz

No one here can tell you as we are fellow subscribers. However this is the information Sky publish on using the TV without a subscription: https://www.sky.com/help/articles/sky-glass-without-a-subscription

However DTT isn't marketed as part of Glass and is solely marketed as a backup option. https://www.sky.com/help/articles/tv-input-app-on-sky-glass

As for selling the TV. It is your property and you are free to do with it as you wish..as long as you ensure you pay the loan repayments. https://www.sky.com/help/articles/buying-sky-glass-second-hand

MikeAlanR

Re: now I've unsubscribed, why can't I use freeview

TimmyBGood — Sat, 04 Jan 2025 23:03:18 GMT

@badgerz wrote:

why can't I use freeview on MY sky glass without having to turn the damn WiFi off first? it's stupid

Unfortunately because that's how Sky designed it.

I've left but I'm still paying for the t.v. so what gives sky the right to hide the Freeview t.v behind the need for the WiFi to be turned off.

There's no 'right' to access anything on proprietary hardware.

how hard is it to put a Freeview icon on the apps so I don't have to F@@@ around with it.

It's not 'Freeview': that's a registered tradename. The Sky Glass tuner is for digital terrestrial television with its own EPG.

does anyone one else feel trading standards should be getting involved over sky's deliberate actions to scupper the viewer on a service (Freeview) which is both advertised as part of the t.v and the person who is paying for the t.v as there own.

Glass functionality without a subscription is as described by Sky.

if your going to do that then youau as well give the buyer the right to hand the t.v back or sell on at half price. it's ridiculous

Glass owners can sell their set for whatever they can get for it: unfortunately that's probably not very much.

Re: now I've unsubscribed, why can't I use freeview

Exiled-in-HH — Sun, 05 Jan 2025 06:17:39 GMT

@badgerz wrote:
now I've unsubscribed , why can't I use freeview on MY sky glass without having to turn the damn WiFi off first? it's stupid I've left but I'm still paying for the t.v. so what gives sky the right to hide the Freeview t.v behind the need for the WiFi to be turned off. how hard is it to put a Freeview icon on the apps so I don't have to F@@@ around with it. does anyone one else feel trading standards should be getting involved over sky's deliberate actions to scupper the viewer on a service (Freeview) which is both advertised as part of the t.v and the person who is paying for the t.v as there own. if your going to do that then youau as well give the buyer the right to hand the t.v back or sell on at half price. it's ridiculous

Can you supply a link to the ad?

Re: now I've unsubscribed, why can't I use freeview

TimmyBGood — Sun, 05 Jan 2025 11:05:30 GMT

@badgerz wrote:

a service (Freeview) which is both advertised as part of the t.v

" When your Sky Glass TV has no broadband or WiFi, you can watch Live TV and Radio channels from your TV transmitter through the TV input app. "

https://www.sky.com/help/articles/tv-input-app-on-sky-glass

Note there's no mention of 'Freeview', because that's a different branded EPG owned by Everyone TV.

Also note the Google AI response on this topic is incorrect.

For practical use without a Sky content subscription, it's preferable to have a separate digital terrestrial television receiver or recorder ('Freeview' if you wish) attached over HDMI: that way the internet connection to the Glass set can stay active.

Re: now I've unsubscribed, why can't I use freeview

AmandaDalby13 — Tue, 07 Jan 2025 09:24:43 GMT

Couldn't agree with you more. Total scam

Re: now I've unsubscribed, why can't I use freeview

oj01 — Tue, 07 Jan 2025 20:21:26 GMT

@AmandaDalby13 wrote:
Couldn't agree with you more. Total scam

In what way is it a scam?

Re: now I've unsubscribed, why can't I use freeview

Anonymous — Wed, 08 Jan 2025 12:06:28 GMT

I suspect the word 'scam' is being used out of utter frustration rather than in actual context.

Trade names aside @badgerz @is right in his frustration as Sky deliberately limit the use of the woeful glass tv to ensure subscriptions are maintained to its services. When a customer is purchasing a TV then all functionality of that TV should be maintained subscriptions aside, to limit over aerial transmission or WiFi as a choice rather than having access to both is not right when you own the product.

Smarter than a smart TV it never has been but to make someone's tv a dump terminal because they no longer subscribe is a diabolical approach and quite frankly shameful.

Despite what might be in terms and conditions and the responses of, "should have read the small print" there are principles at play here and Sky should treat customers better even if they move on.

Re: now I've unsubscribed, why can't I use freeview

Exiled-in-HH — Wed, 08 Jan 2025 12:45:00 GMT

Isn't it all in LARGE print rather than small print🤔

BUT it is one of worst decisions made by the Sky Glass development team☹️

Re: now I've unsubscribed, why can't I use freeview

Fothergill1 — Wed, 08 Jan 2025 12:49:51 GMT

@Anonymous Happy New Year to you. If the rumours of the Glass V2 announcement in February are correct I wonder if they will have changed their approach with the updated version? Let's hope so 🤞

Re: now I've unsubscribed, why can't I use freeview

AmandaDalby13 — Wed, 08 Jan 2025 12:55:58 GMT

Sorry you bored me silly so couldn't fully get through your sky bottom kissing, read the small print lecture. It is a SCAM, and a crafty one at that...in my opinion. Your enticed to buy a television, once you no longer want the expensive monthly subscription that they ramp up once got you as a customer, and you want to a cheaper subscription , your new glass tv is no longer user friendly, you have to mess about toggling your internet on and off to access freeview. I am not the first to point this out. It's not clear when you buy one little bit.

Re: now I've unsubscribed, why can't I use freeview

mikealanr — Wed, 08 Jan 2025 13:08:00 GMT

@AmandaDalby13

Please remember the forum rules. Understand your frustration but we are just fellow subscribers. There isn't any need to be like that. The information is available here: https://www.sky.com/help/articles/sky-glass-without-a-subscription

Once it's activated, you’ll be able to:

Watch live and on demand TV through TV apps, like BBC iPlayer, ITVX, Netflix and more.
Connect other devices like your games console or DVD player through a HDMI port

If you believe you were mis-sold the TV in any way you can complain to Sky. https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR

Re: now I've unsubscribed, why can't I use freeview

TimmyBGood — Wed, 08 Jan 2025 13:37:09 GMT

@Fothergill1 wrote:

@Anonymous If the rumours of the Glass V2 announcement in February are correct I wonder if they will have changed their approach with the updated version?

Presumably Glass v2 (if there is one) will be running the same Entertainment OS as the v1, so that could make such things difficult.

I'm unclear about where the DTTV tuner functionality is in respect of the hardware/firmware/OS/GUI stack.

Re: now I've unsubscribed, why can't I use freeview

badgerz — Thu, 09 Jan 2025 20:45:12 GMT

HI THERE, AS A FINAL POST, SKY HAVE UPDATED MY SKY GLASS TODAY SONI CAN USE BOTH FREE VIEW and ALL APPS SIMULTANEOUSLY. SO IT SEEMS THET DO LISTEN TO REASON. THANK YOU SKY, AND THANK YOU TO MT FELLOW FANS. ID LIKE TO THANK EACH AND EVERYONE OF YOU. NOW THANK YOU....AND GOOD NIGHT

Re: now I've unsubscribed, why can't I use freeview

Jporch316 — Thu, 09 Jan 2025 21:08:26 GMT

@badgerz wrote:
HI THERE, AS A FINAL POST, SKY HAVE UPDATED MY SKY GLASS TODAY SONI CAN USE BOTH FREE VIEW and ALL APPS SIMULTANEOUSLY. SO IT SEEMS THET DO LISTEN TO REASON. THANK YOU SKY, AND THANK YOU TO MT FELLOW FANS. ID LIKE TO THANK EACH AND EVERYONE OF YOU. NOW THANK YOU....AND GOOD NIGHT

Looks like that is now available to users .... i have a terrestrial tv app appearing in my app rail as of today

Re: now I've unsubscribed, why can't I use freeview

badgerz — Fri, 10 Jan 2025 01:10:50 GMT

so respectfully after your reply about not being Freeview and sky or having too, they have listen to all of us, put FREEVIEW on to the menu for everyone to use (including the Freeview players that all Freeview certified devices get for using Freeview) and now we have a t man so we can watch it with out all the fuss of turning off the WiFi. I'll take that as a win. have a nice day SIR

Re: now I've unsubscribed, why can't I use freeview

Rudd2 — Tue, 06 Jan 2026 20:31:12 GMT

Cannot believe people have been conned into buying sky glass or even subscribe to them to watch tv.

a zillion channels of repeats, cheaper subscriptions direct for Netflix, discovery etc, sports much cheaper on now tv and no contracts.

sky own channels are very poor for the price.

freeview can be watched on old sky plus or sky q equipment without viewing cards.

Sky broadband is massively overpriced.

I was paying a stupid price for junk service.

now have full fibre 1gb, Netflix premium, Amazon prime and run two full hd boxes as freeview from dish that has a wideband lnb - had one box, £25 for another off eBay and pay less than a quarter of what I was paying sky!

Re: now I've unsubscribed, why can't I use freeview

mikealanr — Tue, 06 Jan 2026 20:50:53 GMT

@Rudd2

Just for absolute clarity (and to be a pendant):

Freeview is a brand name for DTT EPG delivered by an aerial. Freesat is a brand name for a satellite EPG.

You cannot get Freeview via satellite you can either get Freesat or a number of free to air channels via sky's kit.

But yes. I've got several Freely (EPG via IP/Internet) devices for my holiday home, and will be considering my options when my contract is up (as I always do), as with a number of channels closures (outside sky's control), I feel sky need to do more to increase the value proposition of Glass and Stream. Virgin for example have added a number of FAST channels etc, and Sky feels like it's stagnated somewhat.

MikeAlanR

Re: now I've unsubscribed, why can't I use freeview

Rudd2 — Tue, 13 Jan 2026 11:12:43 GMT

Yeah, I know 🤨