https://helpforum.sky.com/t5/Sky-Glass/Picture-keeps-freezing/m-p/5189806#M176191 My picture keeps freezing and then message comes up saying that programme is loading. Also subtitles keep coming on randomly. I have carried out different actions that Sky have told me over the phone but still having these issues. I have had the WiFi check by EE and this seems to be fine. I have the Sky Glass generation 1, is anyone else having issues with this model. Tue, 13 Jan 2026 11:10:46 GMT HOGG44 2026-01-13T11:10:46Z https://helpforum.sky.com/t5/Sky-Glass/Picture-keeps-freezing/m-p/5189806#M176191 My picture keeps freezing and then message comes up saying that programme is loading. Also subtitles keep coming on randomly. I have carried out different actions that Sky have told me over the phone but still having these issues. I have had the WiFi check by EE and this seems to be fine. I have the Sky Glass generation 1, is anyone else having issues with this model. Tue, 13 Jan 2026 11:10:46 GMT https://helpforum.sky.com/t5/Sky-Glass/Picture-keeps-freezing/m-p/5189806#M176191 HOGG44 2026-01-13T11:10:46Z