topic Re: Sky glass engineer fee in Sky Glass

Sky glass engineer fee

Kizuato — Mon, 12 Jan 2026 19:03:12 GMT

Hi, I've just had to call a sky engineer out to help fix the glass Tv as it keeps shutting off for long periods of time and everything that was suggested didn't work.

They asked for £99 for this. Is it usual for the cost for a callout to be that high?

Re: Sky glass engineer fee

TimmyBGood — Mon, 12 Jan 2026 19:17:39 GMT

@Kizuato

We're not aware Glass has 'engineer' attendance, so nothing about that is usual.

How did you go about arranging the visit?

Re: Sky glass engineer fee

SKY1992bf — Mon, 12 Jan 2026 19:29:59 GMT

@TimmyBGood wrote:
@Kizuato

We're not aware Glass has 'engineer' attendance, so nothing about that is usual.

How did you go about arranging the visit?

@TimmyBGood not really sure how it works and price points but could op be referring to the glass repair service if in warranty

Re: Sky glass engineer fee

Kizuato — Mon, 12 Jan 2026 19:32:36 GMT

This was booked over the phone to which the agent said it's a £99 call out fee.

I had also gone through the processes of resetting on the phone and everything

Re: Sky glass engineer fee

TimmyBGood — Mon, 12 Jan 2026 19:42:43 GMT

@SKY1992bf wrote:

@TimmyBGood not really sure how it works and price points but could op be referring to the glass repair service if in warranty

There's no warranty repair that I know of: it's always a hardware swap. Field repair of most television sets is entirely impractical.

Re: Sky glass engineer fee

TimmyBGood — Mon, 12 Jan 2026 19:47:54 GMT

@Kizuato wrote:

This was booked over the phone to which the agent said it's a £99 call out fee.

And that was definitely with Sky themselves?

Re: Sky glass engineer fee

Kizuato — Mon, 12 Jan 2026 19:58:12 GMT

100% with sky got the engineer appointment on the app

Re: Sky glass engineer fee

TimmyBGood — Mon, 12 Jan 2026 20:40:04 GMT

@Kizuato

Must be a new thing, then. Glass has been around since late 2021 and until now hasn't had any in-premises support.

I'm surprised it's a charged-for service though.

Re: Sky glass engineer fee

Kizuato — Mon, 12 Jan 2026 21:02:52 GMT

To be honest so am I.

I had read the contract and it only says payment would be made if the issue was found to be our fault but that's not even been confirmed yet