topic Re: Subtitles turning themselves on in Sky Glass

Subtitles turning themselves on

Buddha1971 — Sun, 28 Dec 2025 20:48:58 GMT

Please help.

While watching any channel on my Sky Glass, the subtitles randomly turn themselves on.

I have checked all avenues of settings and they are all OFF.

Only way to turn themselves off, until it turns back on again, is to press the 3 dots on the remote, turn the subtitles on, then back off again.

Its very annoying having to do that all the time.

Re: Subtitles wont turn off

Terry2612 — Sun, 28 Dec 2025 13:17:04 GMT

I have the same problem with Sky Glass and it's on any channel, not just iplayer or ITVX or any ither streaming service! It happens with live TV also or on Sky Sports! It doesn't happen all the time, I could be watching a live broadcast of the darts for instance and all of a sudden subtitles will start coming up on the screen and they are not in sync with the audio! Subtitles are switched off in the settings and the only way to stop the subtitles is to change channel and then change back

Re: Sky gen 2 tv

Monty007 — Sun, 28 Dec 2025 19:55:20 GMT

Our sky glass TV keeps turning on sub titles whilst on sky sports darts channel. it's always during the adverts and there is usually a glitch in the advert like a brief pause. we just switch up a channel and back to cure it. bit annoying tho.

Re: Subtitles turning themselves on

amagluglug — Mon, 29 Dec 2025 07:45:44 GMT

Yes I am also having the same issue!! Mine has been while watching sport on UHD?! Any solutions or feedback?

Re: Subtitles turning themselves on

Linda2685 — Sat, 03 Jan 2026 21:05:20 GMT

Our Glass tv is also randomly putting on subtitles. Checked in settings and they are turned off. Looks like another glitch Sky needs to sort out.

Random unwanted subtitles

heathernadin — Sat, 03 Jan 2026 21:44:03 GMT

We've only had sky glass for just over a month and it has started to randomly turn on subtitles on it's own. It could be on any channel, streaming or live. The tv blinks black and then the subtitles are there without us touching anything.

When I check settings - subtitles are off.

They only go when we either toggles subtitles on and off again, switch channels or turn the tv off and on again.

Looking at other threads, this is a common issue. We have never used subtitles, never needed them.

Has Sky decided if this is a bug that needs fixing yet? As it's very annoying!

Re: Random unwanted subtitles

Chrisee — Sun, 04 Jan 2026 08:01:29 GMT

@heathernadin first check that the relevant Accessibility settings are set to off. Sky's own programming controls subtitles using the options button (marked ...) but other broadcasters apps dont necessarily use the same controls for example on the BBC's iPlayer press down twice while watching gives you an option to toggle subtitles on or off.

Re: Random unwanted subtitles

heathernadin — Sun, 04 Jan 2026 12:27:20 GMT

Yeah I've seen the other threads.

Defo had everying turned off.

It'll just come on randomly in the middle of a programme.

Re: Subtitles turning themselves on

Jporch316 — Sun, 04 Jan 2026 12:41:35 GMT

Hi all

ive raised the issue in the closed forum ... will post back with any details

Re: Subtitles turning themselves on

KevNewMedia — Mon, 05 Jan 2026 09:03:58 GMT

Morning Everyone

Thank you for bringing this problem to our attention and for tagging us @Jporch316

We've reported this problem to our support teams and when we have more information, we'll let every one know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Subtitles turning themselves on

Wilbur24 — Mon, 05 Jan 2026 19:46:50 GMT

Same issue for us, always on sports, always at an ad break. Very annoying!

Re: Subtitles turning themselves on

ByeByeEurope — Thu, 08 Jan 2026 19:11:48 GMT

I'm experiencing this issue as well. Brand new Glass Gen2

Re: Subtitles turning themselves on

Nigel19076 — Mon, 12 Jan 2026 08:50:26 GMT

Is there any update on this, mine does it too, but only ocassionaly.

Re: Subtitles turning themselves on

Nigel19076 — Sat, 17 Jan 2026 14:23:55 GMT

Mine has also started doing it, during todays Manchester derby on Sky Sports, 65" Glass Gen 2.

Re: Subtitles turning themselves on

Linda2685 — Sat, 17 Jan 2026 16:29:49 GMT

I spoke to Sky last week and told them about it. She said she would escalate it. Apparently she said they had an issue with subtitles not turning on. So they possibly fixed that but now it's gone the other way. Hope this helps everyone

Channel interference

Keith194 — Sat, 24 Jan 2026 08:39:08 GMT

Has anybody had problems on there glass tv whilst watching U&Alibi of picture interference and subtitles appearing on there screen randomly ??

Re: Channel interference

Jporch316 — Sat, 24 Jan 2026 08:42:14 GMT

Hi @Keith194

there's a thread for subtitles appearing below ..... seems to be a recent issue under investigation

https://helpforum.sky.com/t5/Sky-Glass/Subtitles-turning-themselves-on/td-p/5176604

Re: Subtitles turning themselves on

Grf1 — Sun, 25 Jan 2026 08:11:49 GMT

Yes getting the same very annoying and some time picture gets fuzzy

Re: Channel interference

Grf1 — Sun, 25 Jan 2026 09:03:48 GMT

Yeah and itv really annoying

Re: Unwanted subtitles

Alison171 — Sun, 25 Jan 2026 09:05:06 GMT

Im also getting same problem subtitles turning on seems only on drama and gesterday and occasionally on some others. Subtitle button is off. Is sky support sorting this out with a bug fix update.