topic Re: Can only connect to my Amazon sometimes in Sky Glass

TV Screen Glitching (Screen Going On/Off) when using HDMI

Hunter94 — Mon, 22 Dec 2025 09:17:24 GMT

Hey

is anyone aware of a problem when selecting a hdmi input, the tv glitches and picture goes on and off until switched off?

tried turning off for 10mins and back on and same again?

my brother has the same sky glass at a different property and having this problem also.

Moderator note: subject of thread updated to add some further context

Re: Tv glitch while selecting hdmi

Jporch316 — Thu, 11 Dec 2025 20:51:05 GMT

Hi @Hunter94

@is it any hdmi port and any connected device ? It's not an issue I've seen reported previously...... also not seen it on my gen 1 or gen 2

also have you tried different hdmi cables

Re: Tv glitch while selecting hdmi

scotty2618 — Wed, 17 Dec 2025 23:05:14 GMT

I'm also having this issue. All HDMI ports. Reboot and power off for a few minutes has not resolved either.

65inch on UI 3.79.0

Re: Tv glitch while selecting hdmi

Jporch316 — Wed, 17 Dec 2025 23:09:39 GMT

I've had a similar issue with my firestick once where selecting the firestick hdmi caused the picture to flick back and forth between the firestick and sky Home Screen. I resolved this by pulling the power on the firestick and letting it boot back up

x box x not connecting to sky glass

oliviae — Sun, 21 Dec 2025 13:36:06 GMT

Hello - help! I have looked through the threads and cant find an answer as to how to get the Sky Glass to recognise my X Box X. We have tried all the HDMI inputs. made sure the recognise old devices is both on and off but nothing. It recognises a connection but that is it - screen remains blue and it mentions the compatibility?

Thank you for your help!

Glass HDMI Fault

Anonymous — Sun, 21 Dec 2025 13:53:29 GMT

Today my HDMI won't connect all been working OK until now. Selecting HDMI just flashed up on screen as if connecting but then reverts to the home screen.

1. Have restarted the TV

2. Have restarted the Apple TV

3. Have swapped out the Apple TV with a second unit

3. Have changed the HDMI cable

Apple TV's work fine on my LG OLED.

Seems a fault with Glass, could be software glitch or faulty connection at the HDMI port but not touched that in weeks.

Other than calling Sky with suspect faulty tv any ideas?

Re: Glass HDMI Fault

Jporch316 — Sun, 21 Dec 2025 14:07:00 GMT

@Anonymous

I been experiencing some issues with my gen 2 and firestick this last week ..... when I try and switch to the firestick it flicks between the firestick and the Home Screen constantly until I pull the power on the firestick

there was a thread last week that posted on with another few users with the same issue

I will raise in the closed forum

Re: Glass HDMI Fault

Jporch316 — Sun, 21 Dec 2025 14:12:39 GMT

@Anonymous

The other thread

https://helpforum.sky.com/t5/Sky-Glass/Tv-glitch-while-selecting-hdmi/td-p/5164848

Re: Tv glitch while selecting hdmi

Anonymous — Sun, 21 Dec 2025 15:06:52 GMT

@Jporch316

Thanks for update, don't understand this as there has been no Software update unless Sky has switched something in the background.

I am getting a bit fed up with Sky once again there are still so many glitches and with all the various app issues 🤨

There's not 2 days that pass where something isn't right requiring faffing about to watch something. So annoying.

Re: Tv glitch while selecting hdmi

Sauzee4 — Sun, 21 Dec 2025 19:33:12 GMT

Got this today as well opening Firestick. Flashing between screens until I pulled plug.

Re: Tv glitch while selecting hdmi

Jporch316 — Sun, 21 Dec 2025 21:04:23 GMT

@Sauzee4 wrote:
Got this today as well opening Firestick. Flashing between screens until I pulled plug.

That's exactly the issue I'm having ..... I have escalated the issue in the superuser forum. Will post back with any info

Re: TV Screen Glitching (Screen Going On/Off) when using HDMI

KevNewMedia — Mon, 22 Dec 2025 09:24:29 GMT

Hi Everyone

Thank you for reporting this problem, and thank you, @Jporch316 , for tagging us.

I've passed the details to our support team for investigation and as soon as I have an update, I'll share it with you all.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: TV Screen Glitching (Screen Going On/Off) when using HDMI

Chardie81 — Sat, 27 Dec 2025 08:50:17 GMT

This is a joke why has this not been fixed 😡😡 I am having to restart the TV every time I turn it on!! My Xbox and Firestick are affected. So a poor issue to be having and not an urgent fix in place. You push and force updates on us and they break the TV.

this has been since the 11th December sort it out

Re: TV Screen Glitching (Screen Going On/Off) when using HDMI

Jporch316 — Sun, 28 Dec 2025 12:39:19 GMT

@Chardie81 wrote:
This is a joke why has this not been fixed 😡😡 I am having to restart the TV every time I turn it on!! My Xbox and Firestick are affected. So a poor issue to be having and not an urgent fix in place. You push and force updates on us and they break the TV.

this has been since the 11th December sort it out

Hi @Chardie81

@I've not had this issue for a week or two now since I rebooted my firestick with the tv on the hdmi channel.

you don't need to restart the tv only the device that's affected (by pulling the power to them )

Re: TV Screen Glitching (Screen Going On/Off) when using HDMI

TV_Bofh — Wed, 07 Jan 2026 00:02:53 GMT

Had the same issue here on a Gen1 65" before Christmas, then it was then fine for a week or so but it's back to glitching when selecting a HDMI input since yesterday.

Only a reboot of the TV fixes the issue, rebooting the devices doesn't help. Selecting a HDMI input works after a reboot but the issue returns once you go back to the homscreen and select a HDMI input again. The devices (Xbox, Shield and Switch) are all fine on another TV.

Re: TV Screen Glitching (Screen Going On/Off) when using HDMI

Anonymous — Wed, 07 Jan 2026 08:54:39 GMT

@KevNewMedia

When is this being fixed!!!!

A simple task to activate a HDMI connected device and I have to faff about for 10 mins powering this and that and unplugging hdmi leads. It's not good enough.

Can only connect to my Amazon sometimes

DadsArmy68 — Fri, 09 Jan 2026 19:14:32 GMT

I get the home page flashing on and off. It's very off-putting

Re: Can only connect to my Amazon sometimes

caesarome — Fri, 09 Jan 2026 19:28:55 GMT

@DadsArmy68

Sorry but your post isn't very clear as to what device you are having issues with and how this connects to Sky so is this a Sky Broadband issue as you have posted this in the Sky Go forum ?

Re: Can only connect to my Amazon sometimes

DadsArmy68 — Fri, 09 Jan 2026 19:37:39 GMT

When I'm on the sky home page I scroll down to apps and inputs, Im connected to HDMI 3 for my Amazon fire stick, when I try to connect it goes back to the homepage and starts flashing back and forward, it happens maybe 6 or 7 times outta 10

Re: Can only connect to my Amazon sometimes

caesarome — Fri, 09 Jan 2026 19:39:37 GMT

@DadsArmy68 wrote:

When I'm on the sky home page

What device is this on, Sky Glass, Sky Q, a laptop, mobile phone etc ?