topic Re: Help - setting up sky glass in Sky Glass

Help - setting up sky glass

MaryF — Thu, 08 Jan 2026 07:08:06 GMT

I ordered sky glass - I received a small square black box which came with a remote. I also received sky glass next gen 2.

sky glass won't work without the small black box connected to it- is this correct? The instructions were a QR code on a brown cardboard box which won't scan.

also I now have two remotes. Is one spare?

The qr code on a brown background is a bad idea. Neither Samsung nor Apple phone would scan it.

is the all glass tv supposed to stay connected to this small black box or should I disconnect?

thank you if anyone knows.

Re: Help - setting up sky glass

Anonymous — Thu, 08 Jan 2026 08:55:47 GMT

Did you order Whole Home too? The small black box sounds as if it is a Puck for streaming and is in addition to the Glass TV.

Set up the TV power it on and follow the on screen instructions. If you do have a puck then the set up is very similar after connecting it to an additional TV but not the Glass

This is a Puck

Re: Help - setting up sky glass

GD1 — Thu, 08 Jan 2026 08:59:52 GMT

@MaryF wrote:

I ordered sky glass - I received a small square black box which came with a remote. I also received sky glass next gen 2.

sky glass won't work without the small black box connected to it- is this correct? The stream puck (small black box) is intended to be used on another non Sky Glass TV The instructions were a QR code on a brown cardboard box which won't scan. Simply follow the onscreen setup guide, do not connect the puck to the Glass TV.

also I now have two remotes. Is one spare? No, you need one for the TV & one for the puck when it's connected to a nion Glass TV

The qr code on a brown background is a bad idea. Neither Samsung nor Apple phone would scan it.

is the all glass tv supposed to stay connected to this small black box or should I disconnect?

thank you if anyone knows.

Re: Help - setting up sky glass

MaryF — Thu, 08 Jan 2026 12:28:51 GMT

Yes I have sky glass next gen 2 with remote. And a puck with remote.
many glass did not work without the puck connecting to it via hdmi cable ...

do both remotes do the same thing?

Re: Help - setting up sky glass

GD1 — Thu, 08 Jan 2026 12:39:10 GMT

@MaryF Your Sky Glass TV will work without a puck, did you go through the setup steps correctly? https://www.sky.com/help/sky-tv/sky-tv-glass/setting-up-sky-glass/articles/setting-up-sky-glass

Re: Help - setting up sky glass

peter-marlow+1966 — Thu, 08 Jan 2026 13:15:08 GMT

MaryF

Plug the sky glass tv in to the mains unplug the pluck. And follow the setup on the tv the puck is for a normal tv the both work off the internet