https://helpforum.sky.com/t5/Sky-Glass/Picture-frozen/m-p/5181366#M175819 Picture is frozen Sat, 03 Jan 2026 22:27:19 GMT Woodman57 2026-01-03T22:27:19Z https://helpforum.sky.com/t5/Sky-Glass/Picture-frozen/m-p/5181366#M175819 Picture is frozen Sat, 03 Jan 2026 22:27:19 GMT https://helpforum.sky.com/t5/Sky-Glass/Picture-frozen/m-p/5181366#M175819 Woodman57 2026-01-03T22:27:19Z https://helpforum.sky.com/t5/Sky-Glass/Picture-frozen/m-p/5181370#M175820 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3661094">@Woodman57</a>&nbsp;</P><P>&nbsp;</P><P>Try a reboot in the first instance. If you are experiencing it regularly you will need to provide much more information for the community to assist such as ISP, broadband speed, speed your device is getting (can be checked in Netflix app settings). Is this a new install? Have you / can you try ethernet etc.</P><P>&nbsp;</P><P>We are fellow customers on the community not sky so no nothing about you unless you tell us.</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 03 Jan 2026 22:44:38 GMT https://helpforum.sky.com/t5/Sky-Glass/Picture-frozen/m-p/5181370#M175820 mikealanr 2026-01-03T22:44:38Z