topic Re: Netflix setup in Sky Glass

Netflix setup

Kimmie — Fri, 02 Jan 2026 13:39:18 GMT

I have a couple of questions regarding Netflix.

On my billing, it shows Entertainment package including Netflix but I also have a charge for Netflix Standard. Should this be there os is it included?

When I first got my Sky Glass, Netflix was setup using my sons email account. He has since moved out so wanted to set up Netflix using my Sky account email address but it tells me the TV isnt in the household set up, I ask it to log out and remove his email account but it wont recognise it and tells me to contact Sky. Am I missing something?

Any help would be appreciated.

Re: Netflix setup

Yoghurt — Fri, 02 Jan 2026 13:52:17 GMT

It should show one price for both mine is £31 which is basic sky pack and it includes Netflix standard with adverts ring sky and let them know and hopefully they be able to fix it

Re: Netflix setup

Kimmie — Fri, 02 Jan 2026 13:58:26 GMT

Thanks. Ill give them a call 🙂

Re: Netflix setup

Yoghurt — Fri, 02 Jan 2026 13:59:59 GMT

@Kimmie Let me know how you get on

Re: Netflix setup

MarkGoldsmith — Fri, 02 Jan 2026 14:05:50 GMT

@Kimmie wrote:

When I first got my Sky Glass, Netflix was setup using my sons email account.

Thats going to be an issue - this means that your Sky account is linked to your son's Netflix account, which means that Netflix account is essentially the "free" one included with Sky.

If you don't essentially want to be giving your son your included Netflix, then you will need to contact Netflix support, ask them to unlink your Sky account from your son's Netflix account and then you will be able to create a Netflix account of your own and sign into that on your Sky Glass, which will link your netflix account with your sky account.

Re: Netflix setup

TimmyBGood — Fri, 02 Jan 2026 14:36:41 GMT

@Kimmie wrote:

On my billing, it shows Entertainment package including Netflix but I also have a charge for Netflix Standard.

The bundled Netflix is 'Standard with Adverts' : moving that up to 'Standard' requires a subscription supplement.

Re: Netflix setup

Kimmie — Fri, 02 Jan 2026 14:41:10 GMT

Thanks. Ive managed to get it all sorted through Netflix...now I just need to find something decent to watch 🙂

Re: Netflix setup

Yoghurt — Fri, 02 Jan 2026 14:47:30 GMT

@Kimmie Goodbye Margaret is a recommendation

Re: Netflix setup

Yoghurt — Fri, 02 Jan 2026 14:48:05 GMT

Goodbye June not Margaret oops