https://helpforum.sky.com/t5/Sky-Glass/The-iris-affair-screen/m-p/5180002#M175733 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2971276">@AdrianVo</a>&nbsp;and welcome to the forum. &nbsp;You mention turning on the puck but have you&nbsp;tries rebooting it? &nbsp;If not go to Settings &gt; System Maintenance &gt; Resets &amp; Updates &gt; restart device. &nbsp;This usually resolves minor software glitches.</P> Fri, 02 Jan 2026 11:25:48 GMT Fothergill1 2026-01-02T11:25:48Z https://helpforum.sky.com/t5/Sky-Glass/The-iris-affair-screen/m-p/5179890#M175726 Hi I keep turning on my sky puck and always get the iris affair screen Fri, 02 Jan 2026 08:45:49 GMT https://helpforum.sky.com/t5/Sky-Glass/The-iris-affair-screen/m-p/5179890#M175726 AdrianVo 2026-01-02T08:45:49Z https://helpforum.sky.com/t5/Sky-Glass/The-iris-affair-screen/m-p/5180002#M175733 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2971276">@AdrianVo</a>&nbsp;and welcome to the forum. &nbsp;You mention turning on the puck but have you&nbsp;tries rebooting it? &nbsp;If not go to Settings &gt; System Maintenance &gt; Resets &amp; Updates &gt; restart device. &nbsp;This usually resolves minor software glitches.</P> Fri, 02 Jan 2026 11:25:48 GMT https://helpforum.sky.com/t5/Sky-Glass/The-iris-affair-screen/m-p/5180002#M175733 Fothergill1 2026-01-02T11:25:48Z