topic Sound and picture in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/Sound-and-picture/m-p/5177866#M175589 Keep losing sound and after a while it will freeze then screen goes white but I player works fine does it on more than 1 chanel Tue, 30 Dec 2025 13:47:18 GMT Brassmaster 2025-12-30T13:47:18Z Sound and picture https://helpforum.sky.com/t5/Sky-Glass/Sound-and-picture/m-p/5177866#M175589 Keep losing sound and after a while it will freeze then screen goes white but I player works fine does it on more than 1 chanel Tue, 30 Dec 2025 13:47:18 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound-and-picture/m-p/5177866#M175589 Brassmaster 2025-12-30T13:47:18Z Re: Sound and picture https://helpforum.sky.com/t5/Sky-Glass/Sound-and-picture/m-p/5178346#M175626 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4575509">@Brassmaster</a>&nbsp;</P><P>&nbsp;</P><P>Sounds like this could be broadband related. Run a speed test in netflix (Profile pic &gt; get help &gt; connectivity check). Do this a few times and take an average.</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD and 30Mbps for UHD. Also who is your ISP? Have your tried using ethernet (Nd turning WiFi off in settings)?</P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 30 Dec 2025 22:52:18 GMT https://helpforum.sky.com/t5/Sky-Glass/Sound-and-picture/m-p/5178346#M175626 mikealanr 2025-12-30T22:52:18Z