topic Re: Sky Glass gen2 installation and setup VIP in Sky Glass

Sky Glass gen2 installation and setup VIP

Michael6759 — Tue, 23 Dec 2025 13:38:06 GMT

Hiya,

Thinking of upgrading to Sky Glass Gen2 in the new year. I have an old 50" wall mounted plasma TV. Does Sky offer a installation service for VIP customers? It's a two man job to lift of the old plasma TV off the wall and would think that the new Sky Glass TV would need two men to lift it back on.

If I ordered it from Sky in the new year does Sky just delivery it and then leave?

Regards

Re: Sky Glass gen2 installation and setup VIP

SKY1992bf — Tue, 23 Dec 2025 13:45:20 GMT

@Michael6759 You can pay extra and they will setup onto the floor stand but they will not wall mount

you will need to source and pay independent contractors for that

Re: Sky Glass gen2 installation and setup VIP

TimmyBGood — Tue, 23 Dec 2025 14:44:52 GMT

@Michael6759 wrote:

I have an old 50" wall mounted plasma TV.

Probably the only thing which weighs more than a Sky Glass ; )

As @SKY1992bf indicates, even if you pay the £45 for 'Premium' delivery they still won't do that.

https://www.sky.com/help/articles/delivery-sky-glass-tv

Re: Sky Glass gen2 installation and setup VIP

SKY1992bf — Tue, 23 Dec 2025 15:33:15 GMT

@TimmyBGood wrote:
@Michael6759 wrote:
I have an old 50" wall mounted plasma TV.
Probably the only thing which weighs more than a Sky Glass ; )

As @SKY1992bf indicates, even if you pay the £45 for 'Premium' delivery they still won't do that.

https://www.sky.com/help/articles/delivery-sky-glass-tv

And according to the link posted by @TimmyBGood they won't even put the tv on the floor stand on either option ( that's my bad as I thought they did on at least the premium option)

Re: Sky Glass gen2 installation and setup VIP

TimmyBGood — Tue, 23 Dec 2025 15:48:24 GMT

@SKY1992bf @Michael6759

I believe 'Premium' includes unboxing, inserting feet and lifting onto furniture (but not a wall mount even if that's already there)

I've previously suggested that they re-write that page as it's really rather unhelpful.

'Standard' delivery is dump-and-run.

Re: Sky Glass gen2 installation and setup VIP

Michael6759 — Tue, 23 Dec 2025 17:19:45 GMT

Hiya,

Thanks for all your replies, looks like I'll be buying the nextdoor neighbour a few beers 🍻

Re: Sky Glass gen2 installation and setup VIP

Yoghurt — Wed, 24 Dec 2025 08:49:16 GMT

If I need a new glass tv in time I'd hope they'd do the same as they did before and lift it to the Stand as shown in photo