https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171845#M175262 <P>Deleted - post crossed with another giving the same advice.</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 20 Dec 2025 16:41:25 GMT Fothergill1 2025-12-20T16:41:25Z https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171788#M175255 <P>Ok, I think this could be my fault but posting just in case!</P><P>&nbsp;</P><P>I was gifted a sky glass tv and signed up today for sky services. But I'm stuck on this message! Have tried the trouble shooting but still the same!</P><P>&nbsp;</P><P>Im thinking my services aren't active yet, hence my fault, but just want to be sure!</P> Sat, 20 Dec 2025 15:09:03 GMT https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171788#M175255 Dayoshir 2025-12-20T15:09:03Z https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171811#M175256 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4568664">@Dayoshir</a>&nbsp;</P><P>&nbsp;</P><P>Follow the guidelines here: <A href="https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status</A></P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 20 Dec 2025 15:45:36 GMT https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171811#M175256 mikealanr 2025-12-20T15:45:36Z https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171813#M175257 <P>Done all that. Even connected it via Ethernet and still the same.&nbsp;</P> Sat, 20 Dec 2025 15:48:46 GMT https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171813#M175257 Dayoshir 2025-12-20T15:48:46Z https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171828#M175258 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4568664">@Dayoshir</a>&nbsp;</P><P>&nbsp;</P><P>You may need to call sky. Has the person who gifted you the glass had it removed from their account?</P><P>&nbsp;</P><P>See: <A href="https://www.sky.com/help/articles/buying-sky-glass-second-hand" target="_blank">https://www.sky.com/help/articles/buying-sky-glass-second-hand</A></P><P>And</P><P><A href="https://www.sky.com/help/articles/your-devices-sky-glass" target="_blank">https://www.sky.com/help/articles/your-devices-sky-glass</A></P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 20 Dec 2025 16:15:37 GMT https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171828#M175258 mikealanr 2025-12-20T16:15:37Z https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171845#M175262 <P>Deleted - post crossed with another giving the same advice.</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 20 Dec 2025 16:41:25 GMT https://helpforum.sky.com/t5/Sky-Glass/Checking-your-status/m-p/5171845#M175262 Fothergill1 2025-12-20T16:41:25Z