https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-is-scratch-and-u-watchable/m-p/5169857#M175144 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3657182">@Emmaclaire32</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers here on the community. Sky are correct in the fact that this is something they would not be covered under warranty.</P><P>&nbsp;</P><P>I take it you mean they are trying to put you through to Sky Protect which you have a policy for? Their contact information can be found here: <A href="https://www.skyprotect.com/faq" target="_blank">https://www.skyprotect.com/faq</A></P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 17 Dec 2025 20:09:08 GMT mikealanr 2025-12-17T20:09:08Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-is-scratch-and-u-watchable/m-p/5169820#M175143 My partner accidentally caught the tv moving living room round and scratch the tv now the screen is unwatchable and ive rang sky they transfer me to insurance phone gets answers they put it down Wed, 17 Dec 2025 19:39:56 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-is-scratch-and-u-watchable/m-p/5169820#M175143 Emmaclaire32 2025-12-17T19:39:56Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-is-scratch-and-u-watchable/m-p/5169857#M175144 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3657182">@Emmaclaire32</a>&nbsp;</P><P>&nbsp;</P><P>We are fellow customers here on the community. Sky are correct in the fact that this is something they would not be covered under warranty.</P><P>&nbsp;</P><P>I take it you mean they are trying to put you through to Sky Protect which you have a policy for? Their contact information can be found here: <A href="https://www.skyprotect.com/faq" target="_blank">https://www.skyprotect.com/faq</A></P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 17 Dec 2025 20:09:08 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-is-scratch-and-u-watchable/m-p/5169857#M175144 mikealanr 2025-12-17T20:09:08Z