topic Re: Sky Glass Wall Mount can only be purchased with TV in Sky Glass

Sky Glass Wall Mount can only be purchased with TV

mrwwt — Wed, 12 Feb 2025 09:58:47 GMT

Just a note all, if you want to purchase the Sky Glass Wall Mount for your Sky Glass Gen 2, it can only be purchased when you order your Sky Glass.

I've just had to cancel an order and make a new one – customer service confirmed it can't be added later or purchased separately.

Re: Sky Glass Wall Mount can only be purchased with TV

Anonymous — Wed, 12 Feb 2025 10:32:02 GMT

That's unintuitive, but good to know! Thanks for sharing.

Re: Sky Glass Wall Mount can only be purchased with TV

Fothergill1 — Wed, 12 Feb 2025 12:19:17 GMT

@mrwwt Maybe that is correct but it sounds really strange and wonder if you were wrongly advised. I have posed the question of the closed forum and will report back when I get an answer. Customers will often decide to wall mount at a later date.

Re: Sky Glass Wall Mount can only be purchased with TV

TimmyBGood — Wed, 12 Feb 2025 13:13:22 GMT

@Fothergill1

Probably a sales and logistics thing. It's relatively easy to have a system which ships a wall mount as an extra on the original order: that's effectively what they did with the v1 tabletop stand in its separate box.

Doing so retrospectively needs a separate sales path and fulfilment, and that's much harder (particularly if there's a credit term involved)

Re: Sky Glass Wall Mount can only be purchased with TV

mrwwt — Wed, 12 Feb 2025 13:01:53 GMT

@Fothergill1 wrote:
@mrwwt Maybe that is correct but it sounds really strange and wonder if you were wrongly advised. I have posed the question of the closed forum and will report back when I get an answer. Customers will often decide to wall mount at a later date.

Agreed – I certainly think this is the possibility. I called at like 8:10 and the guy said I was the first person to order the new Glass over the phone. So it would make sense if they weren't quite sure of the wall mount process yet.

Let us know what they say!

Re: Sky Glass Wall Mount can only be purchased with TV

Fothergill1 — Wed, 12 Feb 2025 13:11:04 GMT

@mrwwt The general consensus is in agreement with the post from @TimmyBGood above. I suspect you will be able to order separately in due course once the rush of initial orders is fulfilled.

Re: Sky Glass Wall Mount can only be purchased with TV

Fothergill1 — Wed, 12 Feb 2025 15:34:55 GMT

@mrwwt wrote:
Just a note all, if you want to purchase the Sky Glass Wall Mount for your Sky Glass Gen 2, it can only be purchased when you order your Sky Glass.

I've just had to cancel an order and make a new one – customer service confirmed it can't be added later or purchased separately.

@mrwwt Similar to my previous post which was speculation but I have now had confirmation from the Sky that the information you received is in fact correct at the moment. A wall mount can currently only be purchased when you purchase the TV. It will be made available as a seperate item in the future, just not yet.

Re: Sky Glass Wall Mount can only be purchased with TV

whatcanisay — Sat, 15 Feb 2025 04:35:55 GMT

Does the gen 2 tv not have the wall mount integrated as part of the stand like the gen 1 did?!

Re: Sky Glass Wall Mount can only be purchased with TV

Jporch316 — Sat, 15 Feb 2025 07:55:12 GMT

@whatcanisay wrote:
Does the gen 2 tv not have the wall mount integrated as part of the stand like the gen 1 did?!

No it doesn't. The stand is flat with two small poles that the tv has to be lifted and placed on. There is no back plate on gen 2

Re: Sky Glass Wall Mount can only be purchased with TV

mrwwt — Sat, 15 Feb 2025 10:09:36 GMT

Wall mount fitted this morning. It's really tidy

Re: Sky Glass Wall Mount can only be purchased with TV

Ptr77 — Sun, 16 Feb 2025 17:45:40 GMT

Looks good. Does it look like I'll be able to use a 3rd party wall mount? I already have one in place from the Gen 1 Sky Glass. Thanks

Re: Sky Glass Wall Mount can only be purchased with TV

Maureen2305 — Mon, 17 Feb 2025 20:03:49 GMT

Hi is this the bracket that came with the tv from Sky or did you buy it separately, and if so, then where did you get it? Thanks.

Re: Sky Glass Wall Mount can only be purchased with TV

TimmyBGood — Mon, 17 Feb 2025 20:41:49 GMT

@Maureen2305

That mount is a £99 extra (or an additional £4pcm on a 24 month loan / £2pcm on a 48 month loan term)

Note that it must be ordered at the same time as the Glass set: there's currently no way to obtain it retrospectively.

Re: Sky Glass Wall Mount can only be purchased with TV

Maureen2305 — Mon, 17 Feb 2025 20:45:57 GMT

Thanks. I was hoping it was one bought elsewhere. We got delivery of the new sky glass today but weren't made aware that we needed to purchase it all together. We're now left with a new tv sitting in the floor! Absolute joke that you can't purchase it after the initial sale. Thanks for you help.

Re: Sky Glass Wall Mount can only be purchased with TV

Carnoch04 — Mon, 17 Feb 2025 20:55:38 GMT

According to this post a generic mount will be OK.

Re: Sky Glass Wall Mount can only be purchased with TV

Jporch316 — Mon, 17 Feb 2025 21:42:14 GMT

Back of the gen 2 - footprint is a lot smaller

Re: Sky Glass Wall Mount can only be purchased with TV

TimmyBGood — Mon, 17 Feb 2025 21:46:43 GMT

@Maureen2305

I believe Glass v2 has VESA mount points: the v1 certainly does.

Re: Sky Glass Wall Mount can only be purchased with TV

mrwwt — Tue, 18 Feb 2025 09:18:15 GMT

@Carnoch04 wrote:
According to this post a generic mount will be OK.

Yep, this is what Sky say in the Gen 2 reviewer's handbook:

Re: Sky Glass Wall Mount can only be purchased with TV

PDiamond1 — Wed, 19 Mar 2025 17:16:10 GMT

Absolutely abysmal and backwards process Sky! Talk about making it difficult for customers and more importantly, why do you agents not directly ask customers purchasing Sky Glass gen 2 whether they use a stand or need a wall mount!? Horrendous way of doing things! To not be able to purchase a wall mount independently is also a joke and commercially makes zero sense!

Re: Sky Glass Wall Mount can only be purchased with TV

PFra — Thu, 20 Mar 2025 16:04:14 GMT

Sadly this is still true. I wish I had known about this forum beforehand. Had an original Sky glass which came with a stand that could be adapted to be wall mount. However Sky Gen2 is NOT the same and you must buy wall mount as the same time as discussed here. This makes no business sense. It's poor on Sky that they don't explain this up front. The only option is to return within cooling off period and reorder. This is utter nonsense. Hence I think I will just return and buy a different tv. I cannot understand how Sky have allowed this to continue. Very frustrated