topic Re: New sky glass tv freezing in Sky Glass

New sky glass tv freezing

SkyInternetPish — Sat, 13 Dec 2025 14:18:42 GMT

Need to switch It off and back on at the wall as it keeps freezing or jumping between two screens/pages on the guide page doesn't let me do anything until I turn it off at the wall.

Re: New sky glass tv freezing

BenJoBanjo — Sat, 13 Dec 2025 14:21:06 GMT

@SkyInternetPish wrote:
Need to switch It off and back on at the wall as it keeps freezing or jumping between two screens/pages on the guide page doesn't let me do anything until I turn it off at the wall.

Check your broadband connection to the TV.
Open the Netflix app and run a network check from the get help menu. What speed is the TV receiving?

Re: New sky glass tv freezing

SkyInternetPish — Sat, 13 Dec 2025 14:24:44 GMT

Cheers, it says the speed is 114.86 Mbps. Sky internet and supposedly I've just been upgraded to a faster speed. Supposedly .

Re: New sky glass tv freezing

BenJoBanjo — Sat, 13 Dec 2025 14:27:32 GMT

@SkyInternetPish wrote:
Cheers, it says the speed is 114.86 Mbps. Sky internet and supposedly I've just been upgraded to a faster speed. Supposedly .

Well that's more than enough speed. Just make sure it's not subjected to any interference or is fluctuating too much. Sky's streaming hardware is more sensitive to such things than most other kit, largely because SkyOS is server-based so it needs a constant connection to the servers.