Sky glass not connecting

Claire843 — Fri, 12 Dec 2025 22:26:18 GMT

All other devices are connected and running fine. But sky glass keeps saying no WiFi connection.

Re: Sky glass not connecting

JimM1 — Fri, 12 Dec 2025 22:43:54 GMT

@Claire843 Seen on the Forum switch the Glass TV off for a full 5 minutes back on after that and see if it connects!

Re: Sky glass not connecting

Fothergill1 — Sat, 13 Dec 2025 13:39:09 GMT

Hi @Claire843 and welcome to the forum. When this happens to me I do the following ad it has always worked (so far).

Put your Glass into Standby and then unplug both your Glass TV and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

Also there is an option in settings to stop your Glass TV losing the network connection when in standby. Go into the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON. I would also turn OFF the overnight power saving.

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Sky glass not connecting

Re: Sky glass not connecting

Re: Sky glass not connecting