topic Keep getting “ there is a technical fault”. Switching off the puck fixes it, but the issue reoccures in Sky Glass

Glass/Stream: There is a technical fault, please try again later/latency when changing channels

LFC1981 — Tue, 09 Dec 2025 08:08:11 GMT

I've been getting this error message repeatadly this morning. Anyone else having issues? I have a sky glass 55 inch gen 1

Moderator note: subject of thread updated to better reflect the conversation

Re: There is a technical fault, please try again later

Ren12345 — Tue, 09 Dec 2025 07:07:27 GMT

Yes same with my Gen 1 Sky Glass. Turned on and first said no network connection but there was. Then ITV wouldn't work - technical fault and keeps coming up sporadically. Can still here the programme but the picture goes.

We only had an issue 2 weeks ago with no mainstream channels, so disappointing to have something similar so soon after.

Re: There is a technical fault, please try again later

carlights — Tue, 09 Dec 2025 07:13:35 GMT

Yes the same problem here which is so annoying as we had this problem a couple of weeks ago as well

Tv not wotking

Scott217 — Tue, 09 Dec 2025 07:15:10 GMT

My sky puck is not working.

i have performed the checks on my WiFi and there is no problem, speed is good. All I'm getting on my tv is "technical fault please try later"

I have been through all sky's so called online help and nothing works. How do I get my tv back up and running?

Not impressed with sky as this is not the first problem I have had recently with my streaming services

Re: There is a technical fault, please try again later

karl+mufc — Tue, 09 Dec 2025 07:20:45 GMT

Yep.

same here.

glass gen 2 55inch

Re: There is a technical fault, please try again later

Hannah1192 — Tue, 09 Dec 2025 07:20:36 GMT

Same issue here

Re: There is a technical fault, please try again later

Martyn+A+K — Tue, 09 Dec 2025 07:23:23 GMT

I have the same message. Is this a reception issue due to weather?

Re: Tv not wotking

Dfwood — Tue, 09 Dec 2025 07:23:49 GMT

Appears to be a Sky issue, as I have the same banner displaying here and unable to change channels, etc. so stuck with the news

Technical fault

_lisap- — Tue, 09 Dec 2025 07:24:42 GMT

I keep getting a technical fault try later message when trying to watch something

Re: There is a technical fault, please try again later

PaulB1969 — Tue, 09 Dec 2025 07:27:01 GMT

Yep, on a fairly new Gen2 , going to check my pucks and old Gen1 soon , fibre broadband is fine ( Sky ) , WiFi is fine so not sure if there was a software drop last night. Have done a power cycle and a reset through settings, hoping it's a blip

Re: Technical fault

April7 — Tue, 09 Dec 2025 07:28:19 GMT

I have the same I can't seem to swap channels over

Re: Technical fault

Clennell2024 — Tue, 09 Dec 2025 07:30:14 GMT

I keep getting this has been happening all morning. Have you managed to fix the issue?

Re: There is a technical fault, please try again later

Nigel19076 — Tue, 09 Dec 2025 07:31:26 GMT

yes i am getting exactly the same message, my apps work fine.

Re: There is a technical fault, please try again later

Top+Driver — Tue, 09 Dec 2025 07:35:34 GMT

Sky stream here sane issues

Sky glasss not working say technocal issues

Bishbosh1979 — Tue, 09 Dec 2025 07:38:14 GMT

Sky glass not working this morning at allnsays technical issues

Re: There is a technical fault, please try again later

Peter-5583 — Tue, 09 Dec 2025 07:38:25 GMT

Exactly the same issues. Internet working perfectly. Sky stream technical fault on loads of channels. This is happening far to often.

Re: Technical fault

Robgaston — Tue, 09 Dec 2025 07:39:49 GMT

Same problem

Re: Technical fault

stevebigboots1 — Tue, 09 Dec 2025 07:40:07 GMT

i am also getting the same problem i live on the sussex coast is just in this area

Re: There is a technical fault, please try again later

PC00l — Tue, 09 Dec 2025 07:40:31 GMT

I'm also having this issue. On the app it says I have a broadband issues but then when I go through the checker, it says the broadband is fine. I had this same problem earlier this year after an update was sent to sky glass. Sky tried to say I needed to buy a new TV but then after arguing for months that the issue had only started with their update, it was suddenly repaired. I do hope it's not the same issue!

Re: Technical fault

Robgaston — Tue, 09 Dec 2025 07:41:36 GMT

I'm in the SW so seems it's across the network