Disabling TV and Netflix.

OLENAKOVALENKO3 — Sun, 07 Dec 2025 23:09:58 GMT

Hello. I'm out of work and have to ask for TV and Netflix to be disconnected because I can't afford the payments. I'm leaving the internet on because my daughter needs it for school. Please let me know how and where. I need to return the equipment. Thank you for your reply and understanding.

Re: Disabling TV and Netflix.

GD1 — Mon, 08 Dec 2025 00:30:29 GMT

@OLENAKOVALENKO3 You can't request a cancellation in a public community.

You've posted on the Sky Glass Board, if you have Sky Glass any payments outstanding still need to be made as you own the TV from day one and it is the loan that needs to be repaid.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

If you’re moving to another ISP you could use the One Touch Switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

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Disabling TV and Netflix.

Re: Disabling TV and Netflix.