topic Re: Not happy with in Sky Glass

Not happy with

sammy692 — Sat, 06 Dec 2025 17:49:34 GMT

Fed up got sky glass gen 2 . 3days ago have spoken four different people today. Two were tech people there is a constant flick from light to dark. Which is really annoying. We have factory reset and hard reset it. Was told by the tech bloke that it was to do with our electrical current. Saying that it's too close to the plug socket. So we moved it into the middle of the floor it still done it. He then said it was to do with the extension lead being to close it is no where near the tv. While on the phone my husband heard the extension lead up in the air as the bloke said it needed to maybe be higher up. Was told it would to stay like that for 24 hours. It makes no difference. Since the call I had moved it around to different the room and it still happens. For something that's costs all this money it isn't very good. The tv we before this we never had any problems it was a Samsung smart tv and worked perfectly. The sky bloke said that it's because sky glass goes through the internet which is the same as a smart tv.

Re: Not happy with

MarkGoldsmith — Sat, 06 Dec 2025 20:47:13 GMT

@sammy692 wrote:
Fed up got sky glass gen 2 . 3days ago have spoken four different people today. Two were tech people there is a constant flick from light to dark. Which is really annoying. We have factory reset and hard reset it. Was told by the tech bloke that it was to do with our electrical current. Saying that it's too close to the plug socket. So we moved it into the middle of the floor it still done it. He then said it was to do with the extension lead being to close it is no where near the tv. While on the phone my husband heard the extension lead up in the air as the bloke said it needed to maybe be higher up. Was told it would to stay like that for 24 hours. It makes no difference. Since the call I had moved it around to different the room and it still happens. For something that's costs all this money it isn't very good. The tv we before this we never had any problems it was a Samsung smart tv and worked perfectly. The sky bloke said that it's because sky glass goes through the internet which is the same as a smart tv.

Just a thought, but have you tried turning off the auto backlight adjustment in the settings and seeing if that helps?

Re: Not happy with

2muchTV — Sun, 07 Dec 2025 08:09:24 GMT

@sammy692".... Was told by the tech bloke that it was to do with our electrical current. Saying that it's too close to the plug socket...." 🤣

I shouldn't laugh but that's a new one on me.

Seriously... take up suggestions such as that offered by @MarkGoldsmith

I would use the next 27 or so days to assess if this Glass relationship will work for you long term... I believe you can return the Glass within 31 days of delivery.

Re: Not happy with

sammy692 — Sun, 07 Dec 2025 18:23:59 GMT

Hi spoke to someone again today. They are now going to replace it.Hopefully new one will work. Or it will definitely be going back. My Samsung tv I had before was so much better.

Re: Not happy with

Yoghurt — Sun, 07 Dec 2025 18:54:33 GMT

@sammy692 That's good it's getting replaced