topic Re: Small fly/midge on the inside of the screen in Sky Glass

Small fly/midge on the inside of the screen

Juke007 — Tue, 09 Apr 2024 16:24:42 GMT

Its only small but god its annoying. Any help accepted gracefully.

Re: Small fly/midge on the inside of the screen

Juke007 — Tue, 09 Apr 2024 18:01:06 GMT

Updating Media

Re: Small fly/midge on the inside of the screen

Juke007 — Tue, 09 Apr 2024 18:01:43 GMT

Re: Small fly/midge on the inside of the screen

TimmyBGood — Tue, 09 Apr 2024 18:11:13 GMT

@Juke007

If it was shipped like that then it should be rejected and replaced.

If it's happened within the two years warranty, I'd suggest arguing with Sky that it should be treated as a mechanical defect because wildlife shouldn't be able to get in there.

Outside the warranty there's probably not any good solution short of judicious dismantling and reassembly and that may not be possible depending on how the panel layers were put together.

Re: Small fly/midge on the inside of the screen

Juke007 — Fri, 12 Apr 2024 10:01:34 GMT

sky won't take responsibility for it as it's a "nature" it's in 2 years warranty. I don't what to do.

14 years as Sky customer. 6 years post stroke.
65" skyglass.

Re: Small fly/midge on the inside of the screen

Padam_Padam — Fri, 12 Apr 2024 10:18:47 GMT

@Juke007 wrote:
sky won't take responsibility for it as it's a "nature" it's in 2 years warranty. I don't what to do.

14 years as Sky customer. 6 years post stroke.
65" skyglass.

If Sky have any decency whatsoever then they should replace it under warranty without issue.

I had a neighbour who had a similar issue with a fly trapped between the layers of their (non-Sky) LCD TV screen. They had their TV replaced under warranty as soon as the problem was raised and verified.

It's got nothing to do with 'nature', it's got everything to do with a poorly fitted LCD panel. These things should not have gaps large enough for a fly to squeeze through.

Re: Small fly/midge on the inside of the screen

TimmyBGood — Fri, 12 Apr 2024 11:12:30 GMT

@Juke007

I agree with @Padam_Padam : any such device should be well enough designed and constructed to prevent insect ingress.

I'd suggest calling back to speak to someone different, or make a formal complaint in writing.

Re: Small fly/midge on the inside of the screen

Juke007 — Mon, 22 Apr 2024 14:30:03 GMT

Update. Sky will uplift the tv tomorrow and swap it with a brand new one. Perfect.

Re: Small fly/midge on the inside of the screen

Vanmanx — Fri, 05 Dec 2025 21:18:11 GMT

I have a similar issue. 55' purchased February 2024 and issue arose November 2025. Sky customer for 22 years and they say nothing to do with them, not a manufacturing fault, never happened before but the will replace TV for £400. What an absolution of responsibility and accountability and slap in the face. I am still paying TV off and said I would cancel repayments and they said they would call in debt collection agency. I said ok I'll give them this TV but they said no they would come for cash. Shocking customer service. They should not be making TV's that flies get in to.

Re: Small fly/midge on the inside of the screen

BenJoBanjo — Fri, 05 Dec 2025 23:58:54 GMT

@Vanmanx wrote:
I have a similar issue. 55' purchased February 2024 and issue arose November 2025. Sky customer for 22 years and they say nothing to do with them, not a manufacturing fault, never happened before but the will replace TV for £400. What an absolution of responsibility and accountability and slap in the face. I am still paying TV off and said I would cancel repayments and they said they would call in debt collection agency. I said ok I'll give them this TV but they said no they would come for cash. Shocking customer service. They should not be making TV's that flies get in to.

You are still under the 2 year warranty if you purchased in Feb '24.
If I were you I'd get back in touch and insist on a replacement as the TV is not functioning as it should. A fly trapped in the screen is a fault of the design & build of the TV, it is not your fault. They need to replace it under warranty.

Re: Small fly/midge on the inside of the screen

Vanmanx — Sun, 07 Dec 2025 14:50:15 GMT

Thanks for responding. I have escalated the issue by emailing Sky and they have responded within 12 hours. Called me a.m. Sunday to confirm a replacement will be with me tomorrow. Impressive response and service.