topic Re: Software update in Sky Glass

Software update

Chanchan1 — Tue, 02 Dec 2025 13:26:54 GMT

Stuck on software update have been for about 20

mins now, any advice

Re: Software update

Fothergill1 — Tue, 02 Dec 2025 13:48:58 GMT

Hi @Chanchan1 and welcome to the forum. I am assuming the software update is getting stuck during initial setup which is quite a common issue. The following link explains what to do when this occurs:

https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

If this doesn't help then post back. Good luck

Re: Software update

Chanchan1 — Tue, 02 Dec 2025 14:08:49 GMT

So I did this I'm now stuck on how I reset the intern to do it through the cable, the kids finish school soon just wanted it done and set up

Re: Software update

Fothergill1 — Tue, 02 Dec 2025 14:20:02 GMT

Hi @Chanchan1 I'm not exacly clear as to what you are now asking but if you have a look at the bottom of this forum page and click on the YouTube icon there are a number of help videos. In addition to this the following LINK is a pretty good unboxing and setup video.

Good luck.

Re: Software update

Chanchan1 — Tue, 02 Dec 2025 14:52:05 GMT

All sorted now thank you

Re: Software update

Fothergill1 — Tue, 02 Dec 2025 15:22:02 GMT

Hi @Chanchan1 That's great news. Hopefully you had it done in time to give the Kids a surprise when they got back from school.